Job Overview
Compensation
Type:
Hourly
Rate:
Range $11.00 - $12.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Paid holidays
wellness programs
Job Description
This opportunity is with a well-established hotel that prides itself on delivering exceptional guest services through multiple operational departments including reservations, guest registration, telephone services, and guest accounting. The hotel is dedicated to maintaining the highest standards of hospitality and operational efficiency. It is a dynamic hospitality environment focused on guest satisfaction, quality service, and operational excellence, welcoming guests in a professional and courteous manner while managing all front desk duties with precision and care.
The role involves comprehensive responsibilities essential to supporting the front office operations and ensuring a seamless guest experience from check-in to check-out. As an ... Show More
The role involves comprehensive responsibilities essential to supporting the front office operations and ensuring a seamless guest experience from check-in to check-out. As an ... Show More
Job Requirements
- High school diploma or equivalent
- prior hospitality or front desk experience preferred
- ability to work alone and handle emergencies
- excellent communication skills
- proficiency in computer and office equipment use
- ability to handle cash and credit card payments
- customer service skills
- capability to manage multiple interruptions and stressful situations
- ability to follow procedures strictly
- professional demeanor
- responsibility for shift accountability
Job Qualifications
- High school diploma or equivalent
- prior experience in hospitality or front desk operations preferred
- proficiency with reservation and telephone systems
- strong communication skills
- ability to handle cash and credit transactions accurately
- good organizational skills
- customer service oriented
- ability to manage multiple tasks
- knowledge of hotel room rates and upselling techniques
Job Duties
- Maintain high standards of guest service, quality and hospitality
- contribute to guest satisfaction and perception of service
- register incoming guests with complete information
- check out guests with correct procedures
- operate switchboard and take complete messages
- handle incoming reservations and verify information
- upsell rooms based on rate structure
- post charges to guest accounts
- operate reservation computer system
- account for guest payments and follow payment procedures
- check and block reservations daily
- file reservations properly
- balance shift report and deposits
- accept and store guest valuables securely
- check for "Sleepers"
- prepare accurate vacancy and room status reports
- make wake-up calls as requested
- maintain communication log
- check and process travel agent commission
- prepare rooms for renting
- act as courtesy van driver if needed
- perform clerical, filing and light bookkeeping
- close pool and assist in meeting rooms
- deliver cribs, linens, etc to guests
- assist guests with VCR and ADA equipment
- perform other duties as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink is a restaurant, hospitality, and hotel job platform.
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