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Front Desk Assistant Manager - Las Vegas, Nevada, US
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
flexible scheduling
Job Description
This job opening is for the position of Front Desk Supervisor at a respected hospitality establishment. The company prides itself on delivering superior guest experiences by fostering a welcoming and professional environment. As a key face of the hotel, the front desk team is essential in shaping the first and lasting impressions of guests. The establishment operates in a dynamic, fast-paced hospitality setting, committed to excellence in customer service and operational efficiency. This role is crucial for ensuring the smooth running of front desk operations, supervising front desk clerks, and maintaining the highest standard of guest service.
The Front De... Show More
The Front De... Show More
Job Requirements
- High school diploma or GED
- good communication skills
- ability to perform in a fast-paced environment
- preferred hospitality experience or minimum 6 months customer service experience
- ability to operate computer and office equipment
- strong interpersonal and communication skills
- problem-solving skills
- ability to maintain composure under pressure
- flexibility with shift schedules
Job Qualifications
- High school diploma or GED
- good communication skills
- ability to perform in a fast-paced environment
- preferred hospitality experience or minimum 6 months customer service experience
- proficiency in operating office and front desk equipment
- strong interpersonal skills
- effective problem-solving abilities
- ability to maintain composure under pressure
- flexibility with available shifts
Job Duties
- Supervise and oversee front desk clerks operational activities
- assist clerks and perform front desk duties
- conduct department meetings and communicate front office goals
- ensure compliance with front office policies and procedures
- prepare employee schedules
- address and resolve guest challenges
- create and monitor staff schedules and payroll expenses
- monitor and correct employee performance
- coach and counsel employees
- maintain communication with other hotel departments
- assist in recruiting, managing, training, and developing clerks
- delegate tasks and ensure deadlines are met
- implement new department policies and procedures
- review monthly resume groups
- manage department supplies
- update and verify upsells and commissions
- handle monthly agent incentives
- assist guests with complaints
- run various management reports
- perform other assigned duties
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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