Kissel Uptown Oakland

Front Desk Assistant Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $67,000.00 - $72,000.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan

Job Description

Aimbridge Hospitality is a leading global third-party hotel management company dedicated to delivering exceptional guest experiences through innovative operations and superior service quality. With a diverse portfolio spanning luxury, boutique, lifestyle, and soft brand hotels across North America, Aimbridge Hospitality boasts a reputation for excellence and a commitment to creating memorable stays for guests. Their culture emphasizes honesty, humility, intellect, and a passion for continuous personal and professional growth, ensuring that every team member contributes to the company's world-class status. The company also supports a dynamic lifestyle brand, Evolution Hospitality, which is recognized for its curated collection of independent hotels,... Show More

Job Requirements

  • Minimum of a two-year college degree or equivalent
  • Relevant experience in hotel or hospitality industry
  • Ability to handle high-pressure situations calmly
  • Compliance with certification requirements such as Food Handlers, Alcohol Awareness, CPR, and First Aid
  • Availability to work overtime and manage shift schedules
  • Strong organizational and multitasking abilities
  • Proficiency in hospitality and front desk management systems

Job Qualifications

  • Two-year college degree with three or more years of related experience or a four-year college degree with at least one year of related experience
  • Three to five years of progressive experience in a hotel or related field, preferably with supervisory experience
  • Effective in handling stressful, high-pressure situations with composure and objectivity
  • Knowledge of front desk operations and hospitality software
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities

Job Duties

  • Greet guests warmly and provide excellent customer service
  • Lead, coach, and motivate front desk staff to maintain high operational standards
  • Address and resolve guest concerns promptly and effectively
  • Manage room revenue and assist in driving occupancy rates
  • Oversee front office systems and ensure accuracy in reservations and billing
  • Maintain a professional appearance and uphold brand standards
  • Collaborate with other departments to enhance overall guest satisfaction

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

Browse restaurant and hotel jobs on OysterLink.

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