Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Life insurance
Simple IRA plan
Paid Time Off
Employee Discounts
Job Description
This job opportunity is with a reputable hotel committed to delivering exceptional hospitality services to its guests. The establishment prides itself on providing a welcoming atmosphere, comfortable accommodations, and efficient service to ensure every guest experience is memorable and satisfying. Recognized for its attention to detail and customer service, the hotel operates a comprehensive front desk and reservations department responsible for smooth daily operations and guest relations. The team works collaboratively with housekeeping, sales, and management to uphold the venue's high standards and maintain guest satisfaction. This position plays a crucial role in the overall success of the hotel's daily... Show More
Job Requirements
- high school diploma or equivalent
- experience in hotel front desk or reservations management
- strong customer service skills
- proficiency in reservation software and office applications
- excellent communication and interpersonal skills
- cash handling and basic accounting knowledge
- ability to lead and train staff
- good problem-solving and conflict resolution abilities
- knowledge of safety and emergency procedures
- flexibility to work various shifts including weekends and holidays
Job Qualifications
- proven experience in front desk or reservations management
- familiarity with hotel policies and procedures
- strong organizational and multitasking skills
- ability to maintain confidentiality
- excellent leadership and team management skills
- attention to detail and accuracy
- effective time management
- ability to work under pressure
- understanding of safety and security protocols
- commitment to providing exceptional guest service
Job Duties
- register guests, assign rooms, issue key cards, and accommodate special requests
- handle guest inquiries, complaints, and service needs professionally
- maintain front desk cleanliness, organization, and security
- perform guest services duties as needed
- follow all safety, emergency, and accident prevention procedures
- process reservations, changes, and cancellations via phone, email, mail, or fax
- ensure reservations are guaranteed or direct billed
- maintain accurate reservation records, arrival reports, and occupancy forecasts
- review no-shows, cancellations, and apply charges per policy
- block rooms for groups, long stays, suites, and special requests
- prepare reservation and occupancy analysis reports
- follow up on tentative bookings and update reservation status
- follow all credit, cash handling, and check-cashing procedures
- balance cash drawers and credit card totals
- post charges, handle paid-outs, transfers, settlements, and deposits
- train front desk staff on guest service, reservations, check-in/out, and phone etiquette
- assign daily tasks, monitor performance, schedule staff, and confirm payroll
- resolve staff conflicts and provide leadership
- attend department meetings and communicate operational updates
- coordinate room status with housekeeping
- communicate with sales on occupancy, rates, group bookings, and key accounts
- supervise group reservations with sales and the general manager
- handle guest correspondence, confirmations, logs, reports, phone systems, wake-up calls, and messages
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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