Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $16.75
Benefits
Health Insurance
401(k) matching
Paid Time Off
Annual performance bonus
Medical Coverage
wellness programs
Job Description
PENN Entertainment is a leading company in the integrated entertainment industry, renowned for its dynamic operations spanning across 43 destinations in North America. As a pioneer in sports content, casino gaming experiences, and online platforms like theScore Bet Sportsbook and Casino, PENN Entertainment creates unparalleled opportunities for entertainment and recreation. Known for fostering a vibrant and inclusive workplace, the company deeply values diversity, sustainability, and community engagement. It is committed to supporting the well-being of its team members through comprehensive wellness programs focused on financial, physical, and mental health. Alongside its promise of exciting career growth and development, PENN Entertainment... Show More
Job Requirements
- high school diploma or GED
- one to three months related experience and/or training
- equivalent combination of education and experience
- basic math and money handling skills
- excellent interpersonal skills
- good oral and written communication skills
- fluent and literate in English
- ability to work efficiently in a team-oriented environment
- ability to meet deadlines and effectively manage multiple priorities
- ability to listen and respond to visual and aural cues
- good problem-solving and reasoning skills
Job Qualifications
- high school diploma or GED
- hotel front desk experience preferred
- basic math and money handling skills
- excellent interpersonal skills
- good oral and written communication skills
- fluent and literate in English
- ability to work efficiently in a team-oriented environment
- ability to meet deadlines and effectively manage multiple priorities
- good problem-solving and reasoning skills
Job Duties
- provides friendly and efficient service to guests during check in/check out procedures
- makes and confirms reservations and assists guests with problems or questions
- obtains information necessary to guarantee rooms (e.g., identification, credit card verification, etc.)
- performs front desk, call center, and other hotel-related duties when necessary
- keeps hotel services supervisor informed of any problems
- if assigned to grave shift, performs night audit duties and completes flash report in a correct and timely manner
- answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations
- maximizes resort revenues by selling reservations based on predetermined rate strategies
- accurately enters all reservations into the computer system according to departmental policy and procedure
- provides information to guests regarding local services and events
- assists the player development team with all reservations and requests
- performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort
- verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures
- remains current on all casino activities and assists guests with all inquiries
- answers phone and assists with clerical tasks
- performs all other related and compatible duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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