Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $16.75
Benefits
Health Insurance
401(k) matching
Paid Time Off
wellness programs
Annual performance bonus
day-one medical coverage
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences across North America. With 43 destinations, along with online sports betting and iCasino through theScore Bet Sportsbook and Casino, the company has carved out a prominent place in the highly competitive entertainment industry. PENN Entertainment is renowned for its commitment to diversity, sustainability, and community engagement, reflecting a corporate culture that values its employees, vendors, and broader environmental responsibilities. The company fosters a dynamic work environment where team members are encouraged to grow, thrive, and advance their careers while enjoying the excitement of a fast-paced,... Show More
Job Requirements
- High school diploma or GED
- One to three months related experience and/or training
- Equivalent combination of education and experience
- Basic math and money handling skills
- Excellent interpersonal skills
- Good oral and written communication skills
- Fluent and literate in English
- Ability to work efficiently in a team-oriented environment
- Ability to meet deadlines and manage multiple priorities
- Ability to listen and respond to visual and aural cues
- Good problem-solving and reasoning skills
Job Qualifications
- High school diploma or GED
- Hotel front desk experience preferred
- Basic math and money handling skills
- Excellent interpersonal skills
- Good oral and written communication skills
- Fluent and literate in English
- Ability to work efficiently in a team-oriented environment
- Ability to meet deadlines and manage multiple priorities
- Good problem-solving and reasoning skills
Job Duties
- Provides friendly and efficient service to guests during check in/check out procedures
- Makes and confirms reservations and assists guests with problems or questions
- Obtains information necessary to guarantee rooms such as identification and credit card verification
- Performs Front Desk, Call Center, and other hotel-related duties when necessary
- Keeps Hotel Services Supervisor informed of any problems
- If assigned to grave shift, performs Night Audit duties and completes Flash Report in a correct and timely manner
- Answers all reservation inquiries according to established guidelines
- assists guests warranting complimentary accommodations
- Maximizes resort revenues by selling reservations based on predetermined rate strategies
- Accurately enters all reservations into the computer system according to departmental policy and procedure
- Provides information to guests regarding local services and events
- Assists the Player Development team with all reservations and requests
- Performs group block management, including entering room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining professional relationships with all departments
- Verifies duties and examines work for accuracy, neatness, and adherence to policies
- Remains current on all casino activities and assists guests with inquiries
- Answers phone and assists with clerical tasks
- Performs all other related and compatible duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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