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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $26.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
equal opportunity employment
competitive hourly wage
Career growth opportunities
inclusive workplace culture
Supportive team environment
participation in E-Verify
employee recognition programs
Job Description
The William Vale is a renowned luxury hotel located in the heart of Williamsburg, Brooklyn, blending the authentic spirit of the neighborhood with a modern, forward-thinking hospitality approach. Known for its contemporary design, intuitive comforts, and warm, inviting atmosphere, The William Vale prides itself on offering an unmatched guest experience that seamlessly combines style and substance. This acclaimed property, rated by Forbes, serves as a beacon for travelers seeking both comfort and an immersive connection to New York City's vibrant cultural scene. The hotel not only delivers exceptional service to guests but also fosters a workplace culture centered on respect,... Show More
Job Requirements
- Minimum of 2 years of experience in customer service
- Ability to work flexible hours including nights, weekends, and holidays
- Ability to lift and transport up to 10 pounds
- Compliance with safety standards and hotel regulations
- Capacity to work varied shifts including weekends and holidays
Job Qualifications
- Minimum of 2 years of experience in customer service
- Hotel experience is a plus
- Ability to work flexible hours including nights, weekends, and holidays
- Ability to lift and transport up to 10 pounds
- Comply with standards and regulations for safe and efficient hotel operations
- Capacity to work varied shifts including weekends and holidays
Job Duties
- Organize, confirm, process, and conduct all guest check-ins and check-outs
- Handle room reservations, requests, changes, and cancellations efficiently and accurately
- Greet guests both over the phone and in person with a warm, friendly, and sincere welcome
- Promptly answer guest inquiries over the phone using a positive and clear tone
- Review all guest arrivals and departures
- Retrieve, input, verify, and update important guest information in the Property Management System (PMS)
- Listen to and resolve guest problems or concerns with professionalism and empathy
- Record and track all guest requests and complaints in the guest profile
- Establish and maintain close working relationships with other hotel departments such as Concierge, Housekeeping, and Food & Beverage to ensure smooth and cohesive operations
- Assist the Concierge team with setting up in-room amenities
- Assist guests with making dining reservations and provide information about dining options
- Provide guests with detailed information about hotel services, facilities, events, and local attractions
- Use hotel systems to send information to guests according to service standards
- Adhere to company policies, ensuring uniform and personal appearance remains professional at all times
- Assist with additional guest services like transportation arrangements and special requests
- Perform other reasonable duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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