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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.00 - $15.00
Work Schedule
Day Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
The Front Desk position at this establishment offers a vital role in creating a positive first impression and ensuring outstanding customer service for guests arriving at the property. Located in Albuquerque, NM, this opportunity is suited for individuals who are personable, organized, and proactive. The hiring company is a hospitality-focused business, likely a hotel or lodging facility, dedicated to providing a welcoming and efficient experience for all visitors. This role is instrumental in supporting the overall guest satisfaction and smooth operations at the front desk. The employment type is not explicitly stated, but the role typically involves shifts covering various... Show More
Job Requirements
- High school diploma or equivalent
- Strong communication and customer service skills
- Ability to work independently and handle stressful situations
- Proficiency in Windows operating systems and office software
- Ability to work well with others and develop positive working relationships
- Ability to lift up to 50 pounds occasionally and 10 pounds frequently
Job Qualifications
- High school diploma or equivalent
- Strong communication and customer service skills
- Ability to work independently and handle stressful situations
- Proficiency in Windows operating systems and office software
- Ability to work well with others and develop positive working relationships
- Ability to lift up to 50 pounds occasionally and 10 pounds frequently
Job Duties
- Check guests in and out by confirming reservations, assigning rooms, and issuing keys
- Handle guest requests and complaints promptly and professionally
- Manage cash drawer and process payments including room charges, cash, debit, and credit
- Keep the front desk area and lobby clean and organized
- Coordinate with housekeeping to ensure room readiness for guests
- Provide guests with directions and information about the property and local attractions
- Answer guest calls, messages, and process requests or concerns
- Run daily reports and ensure the accuracy of information
- Assist guests with special requests and ensure their satisfaction
- Follow all company policies, safety procedures, and maintain confidentiality of guest information
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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