Front Desk Agent/Sheraton Suites Wilmington

Wilmington, DE, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Exact $18.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability insurance

supplemental life insurance

Identity Theft Protection

Flexible spending account

401(k) retirement plan

Paid Time Off

vacation

Holidays

Employee assistance program

hotel discounts

Job Description

This job opening is at a reputable hotel or resort that prides itself on delivering exceptional hospitality and memorable guest experiences. As a front-line representative of the establishment, the Front Desk Agent plays a crucial role in shaping the first impression that guests and clients have when they arrive. The hotel or resort focuses on providing comprehensive services that enhance the comfort and satisfaction of all visitors, ranging from check-in and check-out procedures to offering information on amenities and local attractions. Utilizing advanced reservation management systems and maintaining effective communication across departments, the establishment ensures seamless daily operations and guest... Show More

Job Requirements

High school education or equivalent experience
ability to operate computers, calculators, and office equipment
excellent communication skills
ability to manage multiple tasks efficiently
ability to maintain professionalism under stress
knowledge of basic accounting and billing procedures
familiarity with emergency response protocols
ability to handle cash accurately
willingness to follow safety and security guidelines

Job Qualifications

High school diploma or equivalent
strong guest service orientation
basic accounting skills
familiarity with hospitality industry practices preferred
excellent communication skills both written and verbal
good organizational and time management skills
proficiency with computer and office equipment
ability to remain calm and professional under pressure

Job Duties

Greeting and check-in guests professionally
handling check-out and payment processing accurately
managing phone and email communications promptly
overseeing reservation management including cancellations and modifications
assisting guests with services and resolving complaints courteously
performing administrative tasks like mail management and organizing files
monitoring security and access control
handling cash transactions with accuracy
multitasking between guest services, communication, and administrative duties
collaborating with other departments to ensure smooth operations
responding effectively to emergency situations following safety protocols

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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