Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Paid Time Off

flexible schedule

Job Description

Home2 Suites by Hilton is a part of the Hilton portfolio of hotels, known globally for its commitment to quality, service, and guest satisfaction. Home2 Suites by Hilton, in particular, is designed for extended stays with a focus on modern comfort, convenience, and flexibility. The newly opened Home2 Suites in Lafayette, Louisiana, represents a welcoming and contemporary environment tailored for both business and leisure travelers who seek a friendly and efficient lodging experience. This franchise is independently owned and operated, creating a unique blend of local hospitality supported by the trusted Hilton brand standards and global reputation.

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Job Requirements

Ability to stand for extended periods
Ability to lift up to 25 pounds
Ability to move throughout the property as needed

Job Qualifications

Previous hotel or customer service experience preferred
Strong communication and interpersonal skills
Friendly, positive attitude with a guest-first mindset
Ability to multitask and work in a fast-paced environment
Basic computer skills
Hotel property management system experience a plus
Dependable, punctual, and professional in appearance and conduct
Ability to work flexible schedules, including evenings, weekends, and holidays

Job Duties

Greet guests warmly and provide a friendly, professional first impression
Check guests in and out efficiently while following brand and property standards
Handle reservations, room assignments, and guest requests accurately
Process payments, authorizations, and adjustments
Respond promptly and courteously to guest questions, concerns, and service requests
Resolve guest issues or complaints in a calm and professional manner, escalating when needed
Communicate effectively with housekeeping, maintenance, and management teams
Maintain a clean, organized, and professional front desk and lobby area
Follow all safety, security, and cash-handling procedures
Uphold Hilton brand standards and deliver the Home2 Suites guest experience

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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