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Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401K plan options
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Renaissance Raleigh North Hills Hotel is a distinguished establishment located in the vibrant North Hills area of Raleigh, North Carolina. As part of the renowned Renaissance Hotels brand, which is a subsidiary of Marriott International, this hotel is known for blending unique design elements with top-tier hospitality services to create a memorable experience for both business and leisure travelers. Renaissance Raleigh North Hills offers luxurious accommodations, exceptional dining options, and excellent amenities aimed at providing comfort and convenience to its guests. The hotel holds a strong commitment to quality, integrity, and community, emphasizing a work culture that values its associates... Show More
Job Requirements
- Flexible work schedule to include nights, weekends, and holidays
- Passion for serving others
- High level of responsibility
- Strong communication skills
- Ability to handle guest concerns professionally
- Knowledge of hotel safety and emergency procedures
- Experience with face to face customer service
- 1 year of related experience
Job Qualifications
- Experienced with face to face customer service
- Innovative
- Functional expert
- Team player
- Enthusiastic
- Detail oriented
- Dedicated
- Preferred growth opportunities motivation
- Preferred work-life balance motivation
- Preferred goal completion motivation
- Preferred ability to make an impact motivation
- Preferred entrepreneurial spirit motivation
- Preferred flexibility motivation
- 1 year of experience
Job Duties
- Assisting guests efficiently, courteously, and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner
- Post guest charges, collect payments, and follow all cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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