Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401K options
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Renaissance Raleigh North Hills Hotel is an upscale, vibrant hotel located in the bustling North Hills area of Raleigh, North Carolina. It is part of the Renaissance Hotels brand, which is known globally for offering unique and culturally enriching travel experiences. The hotel caters to both business professionals and leisure travelers, providing a blend of contemporary comfort and warm Southern hospitality. The property features elegant guest rooms, dynamic event spaces, and various amenities designed to enhance guest satisfaction and comfort. Renaissance Raleigh North Hills emphasizes a high standard of customer service and a welcoming atmosphere that makes each guest feel... Show More
Job Requirements
- Flexible work schedule including nights, weekends, and holidays
- Experience in face to face customer service
- Ability to handle guest concerns promptly and professionally
- Strong communication skills
- Knowledge of hotel safety and emergency procedures
- High sense of responsibility and proactive mindset
- Willingness to work full-time or part-time as needed
Job Qualifications
- Experienced with face to face customer service
- Innovative and able to introduce new ideas (preferred)
- Functional expert or thought leader on a subject (preferred)
- Team player who works well as a member of a group (preferred)
- Enthusiastic with intense and eager enjoyment and interest (preferred)
- Detail oriented and capable of carrying out tasks with all necessary details (preferred)
- Dedicated and loyal to tasks and company purpose (preferred)
Job Duties
- Assist guests efficiently, courteously, and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner
- Post guest charges, collect payments, and follow all cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs such as travel programs and special offers
- Communicate effectively with various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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