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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $21.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid Time Off
Employee Discounts
Pet insurance
Job Description
Westin Pasadena, part of the renowned HEI Hotels and Resorts collection, offers a contemporary and welcoming environment for both guests and employees alike. Nestled near the Historic Old Town Pasadena, the iconic Rose Bowl Stadium, and other notable landmarks such as Pasadena City Hall and various museums and restaurants, this hotel provides a vibrant setting that combines modern comfort with classic charm. The Westin brand is synonymous with comfort and exceptional hospitality standards, making it a place where career growth goes hand in hand with personal satisfaction.
As a member of the team, you will be joining a... Show More
As a member of the team, you will be joining a... Show More
Job Requirements
- High school diploma or equivalent
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with computer systems and software applications
- Ability to handle cash transactions accurately
- Ability to work flexible hours including weekends and holidays
- Ability to stand and move for extended periods
- Availability to work on a regular basis
- Ability to remain calm under pressure
- Willingness to perform various job-related duties as assigned
Job Qualifications
- Hotel experience preferred
- Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
- Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation
- Ability to access and accurately input information using a moderately complex computer system
- Ability to observe and detect signs of emergency situations
- Ability to establish and maintain effective working relationships with associates, customers and patrons
- Effective verbal and written communication skills
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
- Promote HEI Hotels and Resorts and brand marketing programs
- Make appropriate selection of rooms based on guest needs
- Code electronic keys
- Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate
- Verify and imprint credit cards for authorization using electronic acceptance methods
- Handle cash, make change and balance an assigned house bank
- Accept and record vouchers, traveler’s checks, and other forms of payment
- Convert foreign currency at current posted rates
- Post charges to guest rooms and house accounts using the computer
- Promptly answer the telephone using positive and clear communication
- Input messages into the computer
- Retrieve messages and communicate the content to the guest
- Retrieve mail, small packages and facsimiles for customers as requested
- Close guest accounts at time of check out and ascertain satisfaction
- In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results
- Remain calm and alert especially during emergency situations and heavy hotel activity
- Plan and implement detailed steps by using experienced judgment and discretion
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job-related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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