Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $14.00
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
Professional Development
Retirement Plan
Job Description
Our hotel is a dynamic and guest-focused establishment committed to providing exceptional hospitality services. As a part of the vibrant hotel industry, we pride ourselves on creating a welcoming environment and memorable experiences for every guest who passes through our doors. Located in Mobile, AL 36619, our hotel offers a blend of traditional values with innovative approaches to hospitality, ensuring both comfort and convenience for our clientele. Our team is known for being detail-oriented, innovative, aggressive in growth and results, stable in operations, people-oriented, and team-focused, all of which contribute to a high-performance culture centered around customer satisfaction and operational... Show More
Job Requirements
- high school or equivalent
- hotel experience: 1 year preferred
- ability to commute or planning to relocate before starting work
- flexible to work any shift including day, evening, night and overnight hours
- part-time availability
- must be mobile or within commuting distance to Mobile, AL 36619
Job Qualifications
- work experience as a hotel front desk agent, receptionist or similar role preferred
- experience with the hotel reservation software Opera
- experience with Gmail, Microsoft Office Suite (Word, Excel)
- ability to understand and adhere to proper credit card and cash handling policies and procedures
- proper telephone etiquette
- understanding of how travel planning websites operate, like Expedia, Priceline, Booking and Hotels.com
- engaging and professional customer service attitude
- excellent communication and organizational skills toward the public, hotel staff and management
Job Duties
- perform all check-in and check-out tasks
- manage online and phone reservations
- inform customers about payment methods and verify their credit card data
- register guests collecting necessary information like contact details and exact dates of their stay
- welcome guests upon their arrival and assign rooms
- maintains customers' privacy
- provide information about our hotel, available rooms, rates, and amenities
- respond to clients' complaints in a timely and professional manner
- liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
- knows daily activities and meetings taking place in the hotel
- upsell additional facilities and services, when appropriate
- maintain updated records of bookings and payments
- reports any unusual occurrences or requests to the Front Office Manager or General Manager
- manages and resolves all guest complaints in a professional and courteous manner
- performs other duties as assigned
- performs cleaning duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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