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Front Desk Agent/Concierge - Steady Extra (The Vanderpump Hotel)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Job Description
Caesars Entertainment is a renowned leader in the hospitality and gaming industry, widely recognized for creating extraordinary experiences for guests worldwide. The company operates some of the most iconic resorts, casinos, and entertainment venues, with a commitment to delivering exceptional quality and customer service. Caesars Entertainment's mission is to "Create the Extraordinary," a statement that drives its operations, culture, and customer engagement strategies. Their vision emphasizes creating spectacular worlds that immerse, inspire, and connect guests, highlighting a dedication to excellence and innovation. Rooted in core values such as blazing the trail, winning together, and being all-in on service, Caesars fosters... Show More
Job Requirements
- Must be 18 years of age
- High school diploma or equivalent
- One year of experience in luxury hotel guest service
- Strong verbal and written communication skills
- Proficient computer skills including Microsoft Office
- Ability to multitask and work under pressure
- Able to work flexible hours including weekends and holidays
- Capable of standing and walking up to 8 hours
- Able to lift up to 35 pounds
- Willingness to work outdoors in various conditions
- Ability to push a bell cart and climb ladders
- Must complete relevant training and coaching
- Able to maintain professionalism in a fast-paced environment
Job Qualifications
- High school diploma or equivalent
- One year of guest service experience in a luxury hotel environment
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office applications
- Ability to work independently and as part of a team
- Exceptional organizational and detail orientation
- Flexibility to work weekends, nights, and holidays
- Knowledge of luxury service standards preferred
- Multilingual abilities and membership in Les Clefs d'Or preferred
Job Duties
- Provide personalized guest service with attention to detail
- Coordinate dining, entertainment, spa, salon, cabana, transportation, and tour reservations
- Promote Caesars brand through suggestive selling and up-selling
- Liaise across property departments and vendors for seamless service
- Maintain accurate usage of concierge management systems and complete all tasks
- Assist in special event planning and support marketing or promotional events
- Ensure uniform guidelines and professional appearance at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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