Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Weekend Shifts
Benefits
medical benefits
FREE DOWNTOWN PARKING
Job Description
HarbourView Inn is an esteemed AAA Four Diamond hotel located in the heart of downtown Charleston, South Carolina, near the picturesque Waterfront Park. This gracious destination features 52 beautifully appointed hotel rooms, each equipped with brand new armoires, modern tile bathrooms, glass showers, and private outdoor balconies that offer scenic views of Concord Street. The inn combines Southern-style charm and hospitality with modern amenities, creating an inviting atmosphere that appeals to both leisure and business travelers alike. Guests at the HarbourView Inn enjoy a unique blend of comfort and convenience, including complimentary dining experiences and enhanced beverage offerings, as well... Show More
Job Requirements
- High school diploma or general education degree (GED)
- six months to one year related experience or training
- willingness to work weekends, evenings, and holidays
- prior hotel experience preferred
- knowledge of Charleston attractions and restaurants
- ability to operate Property Management System and PBX systems
- ability to balance daily shift bank accurately
- ability to stand, walk, talk, hear regularly
- occasional lifting up to 25 pounds
- ability to maintain professional appearance and hygiene
- strong interpersonal and communication skills
Job Qualifications
- High school diploma or general education degree (GED)
- six months to one year related experience or training in hospitality
- prior hotel experience preferred
- knowledge of local Charleston attractions and restaurants
- ability to operate Property Management System and PBX system
- strong communication skills to effectively respond to guest inquiries
- ability to maintain organization and quality service
- ability to solve practical problems and interpret instructions
- customer service oriented
Job Duties
- Provide high level of customer service
- conduct pre-assignment of hotel rooms including VIPs, repeat guests, packages, and special requests
- check in and out hotel guests in a confident, professional and friendly manner
- answer all phone calls promptly and knowledgeably
- complete all items on appropriate shift checklist by end of shift
- follow established key control policy
- ensure proper credit policies are followed and verify credit limit report
- submit all lost and found articles with completed reports
- be knowledgeable of fire and emergency procedures
- open, secure, and balance out daily shift bank involving cash, check, and credit card transactions
- monitor room availability throughout the day
- review daily sell status of hotel using yield management system
- attend department meetings once a month
- coordinate with other departments such as Sales, Housekeeping, Bell Staff, and Valet to ensure best in guest satisfaction
- answer guest questions and make arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, transportation, religious worship, cultural activities, and shopping
- process and notify guests of receipt of facsimiles, mail, and messages
- assist guests in sending facsimiles, mail, and messages
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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