Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.00
Work Schedule
Standard Hours
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement savings plan
Professional development opportunities
flexible scheduling
Job Description
The hiring establishment is a reputable hotel known for its commitment to providing exceptional guest services and a welcoming atmosphere. As a key player in the hospitality industry, this hotel prides itself on maintaining high standards of customer satisfaction and operational excellence. The hotel features comfortable accommodations, modern amenities, and convenient access to local attractions, dining, and entertainment options. It is dedicated to creating memorable experiences for its guests, making it a preferred choice for travelers seeking both leisure and business stays. The property values professionalism, teamwork, and attention to detail, which are reflected in its well-trained staff and quality... Show More
Job Requirements
- High school diploma or general education degree (GED)
- six months to one year related experience and/or training
- ability to read, analyze, and interpret procedure manuals
- ability to effectively present information and respond to guest questions
- ability to solve practical problems with limited standardization
- ability to interpret various instructions in written, oral, diagram, or schedule form
- ability to operate Property Management System, email capture, and PBX system
- accountability for balancing daily shift bank
- maintain professional appearance including uniforms and hygiene
- occasionally lift and/or move up to 25 pounds
- ability to stand, walk, talk, hear
- physical ability to perform essential job functions
- work in a moderate noise environment
Job Qualifications
- High school diploma or general education degree (GED)
- six months to one year of related experience and/or training
- ability to read, analyze, and interpret procedure manuals
- effective presentation and communication skills for responding to guest questions
- ability to solve practical problems and interpret written, oral, diagram, or schedule instructions
- proficiency operating Property Management System, email capture, and PBX system
- accountability for balancing daily shift bank
- strong organizational skills and commitment to quality service
Job Duties
- Provide high level of customer service
- conduct pre-assignment of hotel rooms, including VIPs, repeat guests, packages, and special requests
- check in and out hotel guests in a confident, professional and friendly manner
- answer all phone calls promptly and knowledgeably, ensuring complete and accurate information
- complete all items on appropriate shift checklists (AM, PM, Third Shift) by end of shift
- follow established key control policy
- maintain professional appearance including uniforms and personal hygiene
- ensure proper credit policies are followed and verify credit limit reports
- submit all lost and found articles with completed reports
- be knowledgeable of fire and emergency procedures
- open, secure, and balance daily shift bank including cash, check, and credit card transactions
- monitor room availability throughout the day
- review daily selling status using yield management system
- attend department meetings monthly
- perform other duties as directed by supervisor
- coordinate with other departments to ensure best guest satisfaction
- answer questions and make arrangements for dining, entertainment, sports, tours, transportation, and other services, keeping accurate records
- process and notify guests of facsimiles, mail, and messages and assist guests in sending them
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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