Front Desk Agent - The Windsor Court

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $17.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Flexible Schedule

Paid holidays

Job Description

The hiring establishment is a hotel operating under the Avion Hospitality brand, known for providing quality accommodations and exceptional guest experiences. Avion Hospitality is a respected name in the hospitality industry, recognized for its commitment to customer service, operational excellence, and maintaining high standards across its properties. As a full-service hotel, the company caters to a diverse clientele, offering comfortable lodging, thoughtful amenities, and a welcoming environment that makes every guest feel valued and prioritized. Avion Hospitality prides itself on integrating innovation with traditional hospitality values to deliver memorable stays for travelers for business and leisure alike.

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Job Requirements

High school diploma or equivalent
some college coursework preferred
previous experience in a hotel or hospitality industry is preferred
strong interpersonal and communication skills
ability to manage multiple tasks simultaneously
basic computer skills including Microsoft Office
must be able to work flexible hours including weekends and holidays
ability to remain calm and professional in stressful situations
strong problem-solving capabilities
attention to detail
customer service orientation
ability to handle financial transactions and data
knowledge of hotel policies and emergency procedures
willingness to participate in team environment

Job Qualifications

High school diploma or equivalent
college coursework in related field helpful
experience in hotel or related field preferred
positive and upbeat personality
excellent customer service skills
ability to multitask and be detail-oriented
effective problem-solving skills
clear communication abilities
ability to evaluate and quickly select among alternatives
ability to work well under pressure
effective listening and understanding skills
basic arithmetic and financial data handling ability
proficiency in basic numerical operations
ability to read, comprehend, and write simple instructions and correspondence
sound logical reasoning and analytical skills
operational knowledge of Microsoft Office suite
understanding of hotel products and guest services
willingness to work varied schedules including nights and weekends

Job Duties

Approach all encounters with guests and associates in a friendly, service-oriented manner
maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag
maintain regular attendance in compliance with scheduling requirements
comply with Avion Hospitality policies, standards, and regulations
greet and welcome all guests approaching the Front Desk with warmth
maintain proper operation of the telephone switchboard
handle requests for information, mail, and messages promptly
answer guest inquiries about hotel services, facilities, hours, and local attractions
establish and maintain good communication and teamwork with fellow associates and departments
be aware of all room rates, packages, special promotions, and house rules
obtain all necessary information for room reservations and follow rate quoting procedures
assist in emergency procedures as required
handle check-ins and check-outs efficiently and courteously
operate all relevant aspects of the Front Desk computer system
ensure the logging and delivery of packages, mail, and messages
use proper two-way radio etiquette
deliver guest items such as luggage and amenities when necessary
maintain up-to-date knowledge of property amenities, events, and local attractions
perform other duties as assigned, including helping coworkers, maintaining cleanliness, and safety

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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