Front Desk Agent - The Windsor Court
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
The hiring establishment is a distinguished hotel operating under the reputable Avion Hospitality brand, known for delivering exceptional lodging experiences that blend comfort, convenience, and comprehensive guest services. The hotel is committed to creating an inviting atmosphere where every guest enjoys personalized care and attention throughout their stay. As part of Avion Hospitality's portfolio, the establishment upholds industry-leading standards in guest satisfaction, cleanliness, and operational efficiency, catering to a diverse clientele including business travelers, families, and tourists. The hotel embodies a full-service hospitality model, offering amenities that range from well-appointed guest rooms and suites to convenient concierge services and on-site... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in a hotel or hospitality environment preferred
- positive and upbeat personality
- proven customer service skills
- ability to multitask and manage details
- effective problem-solving abilities
- excellent communication skills
- ability to make quick, accurate decisions
- ability to handle high-pressure situations
- proficiency in handling workplace issues
- active listening skills
- basic math skills including counting and calculations
- literacy in reading and writing simple correspondence
- logical thinking capability
- operational knowledge of Microsoft Office suite
- flexibility to work evenings, nights, weekends, and holidays
- knowledge of hotel products and guest services
- capacity to foster an enjoyable workplace environment
Job Qualifications
- High School diploma or equivalent
- some college coursework in related field helpful
- experience in hotel or related field preferred
- positive and upbeat personality
- customer service skills
- ability to multitask and be detail-oriented
- problem-solving skills
- clear communication ability
- ability to evaluate options quickly
- ability to work well under pressure
- effective problem handling
- listening and clarification skills
- basic arithmetic proficiency
- ability to read and write simple instructions
- logical reasoning skills
- operational knowledge of Microsoft Office
- understanding of hotel products and guest services
- willingness to work varied schedules including nights and holidays
- ability to contribute to a positive work environment
Job Duties
- Approach all encounters with guests and associates in a friendly, service-oriented manner
- maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag
- maintain regular attendance in compliance with Avion Hospitality standards
- comply with Avion Hospitality policies, standards, and regulations
- greet and welcome guests at the Front Desk
- operate the telephone switchboard efficiently
- handle requests for information, mail, and messages
- answer guest inquiries about hotel services, facilities, and hours
- provide information about local restaurants, transportation, and entertainment
- establish communication and teamwork with hotel departments
- be aware of rates, packages, promotions, and hotel groups
- obtain necessary information for room reservations and follow rate quoting
- be familiar with hotel policies and hospitality terminology
- assist in emergency procedures
- manage check-ins and check-outs courteously
- operate Front Desk computer systems
- log and deliver packages, mail, and messages
- use proper radio etiquette
- deliver guest items as needed
- maintain knowledge of property amenities and local activities
- perform additional duties such as supporting coworkers and maintaining cleanliness
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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