Front Desk Agent - The Windsor Court

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $17.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Flexible Schedule

Job Description

The hiring establishment is a distinguished hotel operating under the reputable Avion Hospitality brand, known for delivering exceptional lodging experiences that blend comfort, convenience, and comprehensive guest services. The hotel is committed to creating an inviting atmosphere where every guest enjoys personalized care and attention throughout their stay. As part of Avion Hospitality's portfolio, the establishment upholds industry-leading standards in guest satisfaction, cleanliness, and operational efficiency, catering to a diverse clientele including business travelers, families, and tourists. The hotel embodies a full-service hospitality model, offering amenities that range from well-appointed guest rooms and suites to convenient concierge services and on-site... Show More

Job Requirements

High school diploma or equivalent
prior experience in a hotel or hospitality environment preferred
positive and upbeat personality
proven customer service skills
ability to multitask and manage details
effective problem-solving abilities
excellent communication skills
ability to make quick, accurate decisions
ability to handle high-pressure situations
proficiency in handling workplace issues
active listening skills
basic math skills including counting and calculations
literacy in reading and writing simple correspondence
logical thinking capability
operational knowledge of Microsoft Office suite
flexibility to work evenings, nights, weekends, and holidays
knowledge of hotel products and guest services
capacity to foster an enjoyable workplace environment

Job Qualifications

High School diploma or equivalent
some college coursework in related field helpful
experience in hotel or related field preferred
positive and upbeat personality
customer service skills
ability to multitask and be detail-oriented
problem-solving skills
clear communication ability
ability to evaluate options quickly
ability to work well under pressure
effective problem handling
listening and clarification skills
basic arithmetic proficiency
ability to read and write simple instructions
logical reasoning skills
operational knowledge of Microsoft Office
understanding of hotel products and guest services
willingness to work varied schedules including nights and holidays
ability to contribute to a positive work environment

Job Duties

Approach all encounters with guests and associates in a friendly, service-oriented manner
maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag
maintain regular attendance in compliance with Avion Hospitality standards
comply with Avion Hospitality policies, standards, and regulations
greet and welcome guests at the Front Desk
operate the telephone switchboard efficiently
handle requests for information, mail, and messages
answer guest inquiries about hotel services, facilities, and hours
provide information about local restaurants, transportation, and entertainment
establish communication and teamwork with hotel departments
be aware of rates, packages, promotions, and hotel groups
obtain necessary information for room reservations and follow rate quoting
be familiar with hotel policies and hospitality terminology
assist in emergency procedures
manage check-ins and check-outs courteously
operate Front Desk computer systems
log and deliver packages, mail, and messages
use proper radio etiquette
deliver guest items as needed
maintain knowledge of property amenities and local activities
perform additional duties such as supporting coworkers and maintaining cleanliness

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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