Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $18.00
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Training and Development
employee recognition programs
Job Description
This position is open within a reputable hospitality establishment focused on delivering superior guest experiences. The company is a well-regarded hotel known for its commitment to hospitality and guest satisfaction. This organization prides itself on maintaining high standards of service and ensuring that every guest encounter is professional, courteous, and efficient. The role of Front Desk Agent is a pivotal one within this structure, as it directly represents the face of the hotel to its guests. As such, the company expects every Front Desk Agent to uphold the highest hospitality standards by engaging warmly with guests, anticipating their needs, and... Show More
Job Requirements
- High school diploma or equivalent
- six months to one-year related experience and/or training
- ability to operate the Property Management System and PBX system
- must be able to balance the daily shift bank accurately
- must be physically capable of standing and walking during shift
- able to occasionally lift and/or move up to 25 pounds
- strong communication skills
Job Qualifications
- High school diploma or equivalent
- six months to one-year related experience and/or training
- ability to read, analyze, and interpret procedure manuals
- ability to solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- ability to operate the Property Management System, capture email, and use the PBX system
- must always be accountable for balancing the daily shift bank
- must maintain organization and demonstrate quality service
- ability to stand, walk, and communicate regularly
- ability to occasionally lift and/or move up to 25 pounds
Job Duties
- Consistently provide high level of customer service
- conduct pre-assignment of hotel rooms which includes VIPs, repeat guests, all packages, and any special requests
- check in and out hotel guests in a confident, professional and friendly manner
- answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- complete all items on appropriate checklist by end of shift
- follow established key control policy
- ensure proper credit policies are followed and verify credit limit report
- submit all lost and found articles accompanied by a completed lost and found report
- knowledgeable of immediate area, services, attractions, and events and assist with concierge services
- knowledgeable of fire and emergency procedures
- open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
- monitor room availability throughout the day
- review daily the selling status of the hotel using yield management system
- perform all other duties as directed by immediate supervisor
- maintain contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
- perform other duties as assigned, requested or deemed necessary by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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