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Front Desk Agent - Sheraton Detroit Metro Airport

Job Overview

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Compensation

Hourly
Range $13.75 - $17.25
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development
team environment

Job Description

This job opportunity is with a reputable hotel known for its commitment to guest satisfaction and quality service. The hotel is a key player in the hospitality industry, aiming to deliver a welcoming and seamless experience to all guests. As part of a vibrant hospitality team, employees work in an environment that values professionalism, friendly service, and efficiency. This position is ideal for those who have a passion for providing exceptional customer service and enjoy working in a dynamic, guest-focused setting.

The role involves serving as a Front Desk Agent who will be the first point of contact for gu... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous front desk or customer service experience preferred
  • Ability to work flexible hours including nights, weekends, and holidays
  • Strong interpersonal and communication skills
  • Basic proficiency in computer systems
  • Attention to detail in cash handling
  • Ability to manage multiple tasks efficiently

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in a front desk or customer service role preferred
  • Familiarity with front office systems and basic computer skills
  • Strong communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Attention to detail and accuracy in handling transactions
  • Basic math skills for cash handling
  • Flexibility to work varying shifts including nights, weekends, and holidays

Job Duties

  • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
  • Assist in pre-registration and blocking of reservations when necessary
  • Promptly, accurately and efficiently know how and where to post all charges
  • Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
  • Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
  • Review any reservations with special requests and work to block rooms accordingly
  • Have knowledge of hotel rates, discounts and how to handle each
  • Have working knowledge of reservations and procedures, including how to take same day reservations
  • Should be able to take reservations in approximately 2 minutes
  • Know and follow cancellation procedures and relocation procedures when necessary

Job Location

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