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Job Overview
Compensation
Hourly
Range $13.75 - $17.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development
team environment
Job Description
This job opportunity is with a reputable hotel known for its commitment to guest satisfaction and quality service. The hotel is a key player in the hospitality industry, aiming to deliver a welcoming and seamless experience to all guests. As part of a vibrant hospitality team, employees work in an environment that values professionalism, friendly service, and efficiency. This position is ideal for those who have a passion for providing exceptional customer service and enjoy working in a dynamic, guest-focused setting.
The role involves serving as a Front Desk Agent who will be the first point of contact for gu... Show More
The role involves serving as a Front Desk Agent who will be the first point of contact for gu... Show More
Job Requirements
- High school diploma or equivalent
- Previous front desk or customer service experience preferred
- Ability to work flexible hours including nights, weekends, and holidays
- Strong interpersonal and communication skills
- Basic proficiency in computer systems
- Attention to detail in cash handling
- Ability to manage multiple tasks efficiently
Job Qualifications
- High school diploma or equivalent
- Previous experience in a front desk or customer service role preferred
- Familiarity with front office systems and basic computer skills
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Attention to detail and accuracy in handling transactions
- Basic math skills for cash handling
- Flexibility to work varying shifts including nights, weekends, and holidays
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations
- Should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
Job Location
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