Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.76 - $24.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k
room discount
Training
Job Description
IHG Hotels & Resorts is a renowned global hospitality company known for its broad portfolio of hotel brands, dedicated to providing exceptional guest experiences and outstanding service across diverse locations. With a commitment to welcoming guests warmly and ensuring their stays are both comfortable and memorable, IHG fosters a vibrant work culture that promotes teamwork, trust, and inclusivity. EVEN Hotels, one of IHG's distinctive brands, focuses on wellness and strives to help guests stay well and happy while away from home by integrating wellness into every aspect of the guest experience.
As a Front Desk Agent at IHG Hote... Show More
As a Front Desk Agent at IHG Hote... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of one year experience in guest service or front desk role
- Ability to handle cash and credit transactions accurately
- Strong interpersonal and communication skills
- Flexibility to work shifts across a 7-day period including weekends, evenings, and public holidays
- Ability to lift, push and pull objects weighing up to 50lbs
- Basic computer skills and literacy
- Fluency in local language
- Willingness to follow safety protocols and wear protective gear when required
Job Qualifications
- High school diploma or equivalent
- At least one year of experience in front desk or guest service roles
- Strong communication skills
- Problem-solving abilities
- Fluency in the local language
- Proficiency in reading, writing, basic math, and computer usage
- Flexibility to work varied shifts including nights, weekends, and holidays
- College or university degree is a plus
Job Duties
- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge IHG Rewards Club members and returning guests in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Swiftly check guests in and out, take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guest needs by recording and acting on their preferences, and handle their messages, requests, questions, and concerns
- Act as a trusted contact for all guests, help with bill issues and local knowledge, and involve management when necessary
- Follow safety procedures, report incidents, and wear protective gear as required
- Maintain a professional appearance and serve as a brand ambassador
- Stay informed on daily scheduled events and activities
- Assist colleagues with ad-hoc duties as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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