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Front Desk Agent - Residence Inn Jacksonville Butler Blvd.
Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedules
Job Description
Our establishment is a reputable hotel dedicated to providing exceptional guest service and comfortable accommodations for travelers. As a key player in the hospitality industry, our hotel prides itself on delivering a welcoming and professional environment for visitors. Our commitment to excellence is reflected in every interaction, from the front desk to housekeeping, ensuring that guests experience a memorable stay. We operate in a vibrant location that attracts business and leisure travelers alike, and our staff members are the heart of delivering outstanding service. We value teamwork, reliability, and a positive attitude as essential traits for everyone who represents our... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or hospitality
- Strong communication skills
- Ability to handle cash transactions accurately
- Available to work varying schedules including nights, weekends, and holidays
- High work ethic and self-initiative
- Enjoys working as part of a team
Job Qualifications
- High school diploma or equivalent
- Prior experience in a customer service or hospitality role preferred
- Strong communication and interpersonal skills
- Ability to handle cash and credit transactions accurately
- Knowledge of front office computer systems or willingness to learn
- Ability to work flexible schedules including nights, weekends, and holidays
- Team-oriented with a positive attitude
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations
- Should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
Job Location
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