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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.00 - $16.25
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
WoodSpring Suites Sulphur is a part of the WoodSpring Suites brand, which is known for providing extended-stay accommodations that combine comfort, affordability, and essential amenities. WoodSpring Suites Sulphur serves both business and leisure travelers who seek a reliable and welcoming environment to stay for short or extended periods. The hotel offers suites equipped with kitchens, ample workspace, and conveniences that cater to the needs of guests who prefer the flexibility of home-like accommodations while on the road. As a reputable hospitality establishment, the hotel prides itself on delivering exceptional guest experiences through dedicated staff and efficient services. The team at... Show More
Job Requirements
- High school diploma or equivalent
- Previous hospitality experience preferred
- Knowledge of accounting principles
- Experience handling cash and administrative tasks
- Ability to assimilate complex information
- Effective problem-solving skills
- Ability to work well under pressure
- Strong communication skills
- Must work weekends and holidays
- Valid driver's license
- Fluency in English
Job Qualifications
- High school diploma or equivalent
- Previous hospitality experience preferred
- Knowledge of accounting principles
- Experience handling cash, accounting procedures and general administrative tasks
- Ability to assimilate complex information and data from disparate sources
- Effective problem-solving skills
- Ability to work well in stressful, high pressure situations
- Strong oral and written communication skills
- Ability to listen, understand, clarify and resolve concerns and issues
- Ability to maintain composure and objectivity under pressure
- Valid driver's license
- Fluency in English
Job Duties
- Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay
- Handle check-ins and check-outs in a friendly, efficient and courteous manner
- Respond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner
- Answer all guest inquiries including hotel services and amenities, the area, etc
- Ensure delivery of packages, mail and messages as needed to guests
- Follow all Lexima/Brand credit policies
- Be aware of all rates, packages, and special promotions
- Be familiar with all in house groups
- Be aware of closed out and restricted dates
- Obtain all necessary information when taking room reservations and follow rate quoting guidelines
- Fully understand and be able to operate all relevant aspects of the front desk computer system
- Focus on contributing to guest satisfaction surveys
- Demonstrate appropriate phone skills
- Use Lexima/brand selling guidelines as part of the inquiry call process
- Consistently perform above average in the mystery call process
- Follow up on all wait list reservations
- Manage suite inventory
- Complete shift responsibility checklist
- Keep front office area clean and organized
- Comply with Lexima/Brand compliance standards and regulations
- Participate in all-employee meetings, events and other functions required by management
- Be familiar with all Lexima/Brand policies and hotel rules
- Develop full understanding of hotel amenities and services
- Understand emergency procedures and be prepared to help when necessary
- Operate radios efficiently and professionally
- Ensure correct and accurate cash handling
- Use proper radio etiquette when communicating with other employees
- Perform any other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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