Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.25 - $15.50
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Employee wellness programs
Job Description
Omni Tucson National Resort & Spa is a premier luxury resort located in the foothills of Tucson's Santa Catalina Mountains, offering a unique blend of natural beauty and recreational sophistication. The resort is renowned for its picturesque setting and its 36-hole championship and desert-style golf courses, making it a top destination for golf enthusiasts and travelers seeking upscale lodging and exceptional amenities. As part of the Omni Hotels & Resorts portfolio, the Tucson National Resort & Spa upholds a commitment to delivering personalized and memorable guest experiences through exceptional service standards and a dynamic, engaging work environment.
The resort ... Show More
The resort ... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience
- previous hotel front desk experience preferred
- basic computer skills
- strong communication skills
- ability to multitask and handle stressful situations
- availability to work flexible hours including weekends and holidays
Job Qualifications
- Ability to clearly and pleasantly communicate in English both verbally and in writing
- ability to accurately and efficiently input information into computer systems
- ability to work cohesively with co-workers within and outside of your department
- ability to compute accurate mathematical calculations
- ability to think clearly, quickly and make concise decisions
- ability to prioritize, organize and follow up
- ability to work well under pressure
- previous customer service experience
- previous hotel front desk experience is strongly preferred
- previous cashiering experience is preferred
- fluency in a foreign language is preferred
- previous guest relations training is preferred
Job Duties
- Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
- empathetically listen to guest inquiries and provide appropriate responses
- set up accurate accounts for each guest checking in according to their preferences
- block rooms in the computer and follow through on designated requirements
- pre-register designated guests and prepare key packets
- communicate pertinent guest information to designated departments or personnel
- maintain confidentiality of all guests and hotel information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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