Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Standard Hours
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Employee assistance program
flexible scheduling
Job Description
Omni Tucson National Resort & Spa is a premier luxury resort located in the foothills of Tucson's stunning Santa Catalina Mountains. Known for its picturesque setting, the resort features 36 holes of championship and desert-style golf courses, combining natural beauty with premier recreational activities. Esteemed for its exceptional guest service and first-class amenities, Omni Tucson National Resort & Spa strives to provide an elevated hospitality experience that blends comfort, luxury, and a rich sense of place inspired by the unique desert environment and historic golf culture.
The resort prides itself on fostering a dynamic and supportive work culture where ... Show More
The resort prides itself on fostering a dynamic and supportive work culture where ... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience
- previous hotel front desk experience preferred
- ability to work flexible hours including weekends and holidays
- strong communication skills in English
- proficiency with computer systems
- ability to handle cash accurately
- physical ability to stand for extended periods
- ability to multitask and remain composed under pressure
Job Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
- ability to accurately and efficiently input information into computer systems
- ability to work cohesively with co-workers both within and outside of your department
- ability to compute accurate mathematical calculations
- ability to think clearly, quickly and make concise decisions
- ability to prioritize, organize and follow up
- ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- previous customer service experience
- previous hotel front desk experience is strongly preferred
- previous cashiering experience is preferred
- fluency in a foreign language is preferred
- previous guest relations training is preferred
Job Duties
- Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
- empathetically listen to guest inquiries and provide appropriate responses
- set up accurate accounts for each guest checking in according to their preferences
- block rooms in the computer and follow through on designated requirements
- pre-register designated guests and prepare key packets
- communicate pertinent guest information to designated departments and personnel
- maintain confidentiality of all guests and hotel information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: