Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
Identity Theft Protection
flexible spending accounts
401(k) retirement plan
Paid Time Off
vacation
Holidays
Employee assistance program
hotel discounts
Job Description
The Sheraton McKinney is a distinguished hotel located in McKinney, Texas, known for providing a welcoming and comfortable environment for both leisure and business travelers. As part of the renowned Sheraton brand, this establishment prides itself on delivering exceptional hospitality services, modern amenities, and a premier lodging experience. The hotel features a range of rooms and suites equipped with contemporary comforts alongside dining options and recreational facilities designed to cater to the diverse needs of its guests. With a commitment to superior guest satisfaction, the Sheraton McKinney fosters a warm atmosphere that enhances every visitor's stay, reflecting the brand’s global... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to operate computer systems and office equipment
- Strong communication skills
- Basic math ability for handling payments
- Must be able to stand and walk for extended periods
- Ability to lift up to 50 pounds
- Willingness to follow security and emergency protocols
Job Qualifications
- High school education or equivalent experience required
- Strong guest service orientation
- Basic accounting and cash handling skills
- Familiarity with hospitality industry practices preferred
- Proficient in using computers, calculators, phones, and office equipment
- Excellent verbal and written communication skills
- Good organizational and time management skills
- Ability to remain calm and professional under pressure
Job Duties
- Greeting and check-in guests in a friendly and professional manner
- Assist with verifying reservations and provide information about services and policies
- Handle check-out procedures and process payments accurately
- Respond to phone calls and emails promptly and professionally
- Manage room and service reservations, cancellations, and modifications
- Assist guests with requests such as room changes, additional amenities, and local recommendations
- Perform administrative tasks including managing mail, visitor logs, and organizing files
- Monitor access to the premises and issue visitor badges following security protocols
- Handle cash transactions securely and reconcile cash drawer at shift end
- Manage multiple tasks simultaneously while maintaining composure
- Collaborate with housekeeping, maintenance, and management departments to ensure guest satisfaction
- Follow emergency procedures and provide assistance during crises
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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