Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $14.78 - $1.00
Work Schedule
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
This establishment is a dynamic hotel operating in a fast-paced, high energy environment where exceptional guest service is fundamental. The hotel caters to guests who seek comfort, convenience, and personalized attention throughout their stay. With a strong reputation for delivering quality hospitality, the hotel prides itself on providing accommodations that include well-maintained rooms, accessible amenities, and a welcoming atmosphere that ensures guests feel valued and satisfied from the moment they arrive until their departure. The hotel operates during multiple shifts, with the current opportunity available on the second shift starting at $14.78 per hour, emphasizing a consistent commitment to guest... Show More
Job Requirements
- High school diploma or equivalent
- Previous hotel operations or guest service experience
- Ability to use standard office equipment
- Basic knowledge of Microsoft Office
- Ability to maintain discretion in handling confidential information
- Ability to interact with customers and team members in a professional manner
- Ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays
- Ability to perform physical activities including standing, sitting, walking, climbing, balancing, stooping, kneeling, crouching, and moving throughout the property
- Ability to lift, carry, push, pull, or move objects up to 10 pounds regularly and occasionally up to 60 pounds with assistance
- Must wear required personal protective equipment
- Must have specific vision abilities including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
Job Qualifications
- High school diploma or equivalent
- Previous hotel operations or guest service experience
- Ability to use standard office equipment
- Basic knowledge of Microsoft Office
- Ability to maintain discretion in handling confidential information
- Ability to interact with customers and team members in a professional manner
- Ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays
- Ability to operate a personal computer
- Ability to lift, carry, push, pull, or move objects up to 10 pounds regularly and up to 60 pounds occasionally with assistance
- Knowledge of safety and cleanliness standards
- Excellent communication and interpersonal skills
Job Duties
- Perform guest check in and check out
- Monitor room availability, and register and make room assignments for hotel guests
- Issue keys to guests
- Acknowledge and greet guests with a smile to establish rapport and increased guest confidence and satisfaction
- Create and maintain guest reservations, changes to existing reservations, and guest accounts using hotel computer systems
- Handle payment transactions accurately and timely
- Post charges to guest accounts and make adjustments and corrections as necessary
- Prepare and present statements for guests
- Ensure proper procedures are followed for handling of financial transactions
- Attend to guest needs or special requests in a courteous and prompt manner
- Handle guest communications, inquiries, complaints, and concerns and take corrective action with the goal of producing a positive interaction and experience for all hotel guests, referring difficult situations to supervisor or manager as needed
- Act as a resource to guests and team members by maintaining thorough knowledge of the facility, special events, promotions, and other amenities
- Ensure hotel entrance, public areas, and front desk are safe, clean, and attractive
- Perform job duties in full compliance with departmental internal controls, policies, procedures, and regulations
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Restaurant, hotel, and hospitality jobs on OysterLink.
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