Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.25 - $15.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
employee wellness program
Job Description
Omni Tucson National Resort & Spa is a premier luxury hotel nestled in the picturesque foothills of Tucson's Santa Catalina Mountains. Known for its stunning natural beauty and world-class recreational offerings, including two 18-hole championship golf courses, this resort combines an unparalleled scenic experience with exceptional hospitality. The resort caters to leisure and business travelers seeking upscale accommodations, impeccable service, and a tranquil retreat that embraces the Southwest's vibrant culture and landscape. Omni Tucson National Resort & Spa is recognized for fostering a dynamic, respectful, and empowering work environment where associates enjoy comprehensive training, career development opportunities, and the pride... Show More
Job Requirements
- Previous customer service experience
- Previous hotel front desk experience strongly preferred
- Previous cashiering experience preferred
- Fluency in a foreign language preferred
- Previous guest relations training preferred
- Ability to clearly and pleasantly communicate in English
- Ability to accurately input information into computer systems
- Ability to work well under pressure
- Ability to compute accurate mathematical calculations
- Ability to prioritize and organize
- Ability to think clearly and make decisions
Job Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure
- Previous customer service experience
- Previous hotel front desk experience strongly preferred
- Previous cashiering experience preferred
- Fluency in a foreign language preferred
- Previous guest relations training preferred
Job Duties
- Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail to ensure security of guest room access
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios and adjustments
- Maintain guest history files
- Accommodate room changes expediently
- Document all guest requests, complaints or problems immediately and notify personnel for resolution
- Issue safe deposit boxes to guests and ensure security of keys
- Monitor, send and distribute guest faxes
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on room status report with Housekeeping
- Maintain complete knowledge of all hotel features, services, hours of operation, room types, rates, and promotions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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