Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
Flexible Schedule
Employee assistance program
Job Description
This position is primarily for the evening shift with working hours ranging between 12 pm to 8 pm or 3 pm to 11 pm. The hiring establishment is a hotel dedicated to providing exceptional hospitality services. The hotel prides itself on delivering outstanding guest experiences by combining a welcoming atmosphere with efficient service. As an integral part of the hotel staff, the Front Desk Agent plays a pivotal role in shaping guest experiences from the moment they arrive until they depart. The hotel environment thrives on a team-oriented culture, emphasizing cooperation among staff to ensure every guest feels valued, comfortable,... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in a customer service role preferred
- Strong verbal and written communication skills
- Basic computer skills
- Knowledge of the hotel its services and the surrounding area
- Ability to stand for extended periods up to 8 hours
- Ability to lift up to 15 lbs on occasion
- Willingness to work flexible schedules including nights weekends and holidays as required by the business needs
Job Qualifications
- High school diploma or equivalent
- Prior experience in a customer service role preferred
- Strong verbal and written communication skills
- Basic computer skills
- Knowledge of the hotel its services and the surrounding area
- Ability to stand for extended periods up to 8 hours
- Ability to lift up to 15 lbs on occasion
- Willingness to work flexible schedules including nights weekends and holidays as required by the business needs
Job Duties
- Greet and welcome guests upon arrival ensuring a warm and positive first impression
- Register guests into the hotel system verifying reservation details address and payment information
- Promote and enroll guests in the hotel’s loyalty program providing recognition and benefits to members
- Process payments during check-in and check-out manage a house bank and accurately report daily receipts
- Assist guests with service requests such as issuing keys handling safety deposit boxes and posting miscellaneous charges
- Respond promptly and effectively to guest complaints providing solutions and escalating as necessary
- Answer telephone calls courteously providing accurate information and service
- Handle reservations with efficiency and accuracy
- Assist with hotel shuttle or transportation services ensuring timely and courteous service
- Assist guests with luggage upon arrival and departure
- Be knowledgeable about the local area hotel services and amenities providing helpful information to guests
- Manage guest requests for laundry dry cleaning messages wake-up calls mail and faxes
- Be aware of and prepare for incoming VIP guests
- Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager
- Exhibit a positive and cooperative attitude as part of the team
- Communicate effectively with coworkers and contribute to a supportive work environment
- Handle and account for keys properly
- Understand and adhere to emergency procedures and security policies
- Ensure the confidentiality and protection of guest room numbers
- Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue
- Must maintain a neat clean and well-groomed appearance in accordance with company standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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