FRONT DESK AGENT - PM SHIFT

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $34,330.13 - $39,512.72

Work Schedule

Flexible

Benefits

Medical

Dental

Vision

401k

Life insurance

short-term disability

long-term disability

Employee assistance program

Tuition Reimbursement

Travel perks

Job Description

Hyatt is a globally recognized hospitality company known for its commitment to providing exceptional guest experiences across its portfolio of luxury and upscale hotels, resorts, and residences. With a presence in major cities and tourist destinations worldwide, Hyatt has built a reputation for excellence, innovation, and a welcoming atmosphere for travelers seeking both business and leisure stays. As part of the broader Hyatt family, this opportunity is located at Thompson Nashville, a luxury hotel that prides itself on high standards of quality and personalized service to its guests. The hotel environment is dynamic, fast-paced, and centered around delivering outstanding hospitality... Show More

Job Requirements

Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
Ability to effectively deal with internal and external customers, some requiring high levels of patience, tact, and diplomacy
Ability to stand and move throughout front office and continuously perform essential functions
Ability to read, listen, and communicate effectively in English, both verbally and in writing
Ability to access and accurately input information using a moderately complex computer system
Hearing and visual ability to observe and detect signs of emergency situations
Any combination of education and experience equivalent to graduation from high school or equivalent
Individuals are required to meet minimum bonding standards
All employees must maintain a neat, clean, and well-groomed appearance
Ability to work varying schedules reflecting hotel business needs
Regular attendance in conformance with hotel standards
Compliance with hotel rules and regulations for safe and efficient operation

Job Qualifications

High school diploma preferred
Prior hospitality experience preferred
Additional language skills preferred
Ability to prepare moderately complex mathematical calculations without error
Effective communication skills in English, both verbal and written
Ability to use moderately complex computer systems to access and input information
Strong ability to deal with internal and external customers requiring patience and diplomacy
Capable of standing and moving throughout front office continuously
Able to observe and detect signs of emergency situations
Neat, clean, and well-groomed appearance
Experience or education equivalent to high school graduation or equivalent combination

Job Duties

Greet customers immediately with a friendly and sincere welcome
Use a positive and clear speaking voice while listening to understand requests
Provide accurate information about hotel services, hours, and local attractions
Complete the registration process by inputting and retrieving guest information
Select appropriate rooms based on guest needs and code electronic keys
Verify and process payments including credit cards, cash, vouchers, and traveler’s checks
Balance assigned house bank and perform moderately complex arithmetic calculations
Answer telephone calls promptly with clear English communication and input messages accurately
Close guest accounts upon check-out and ascertain guest satisfaction
Negotiate compromises in case of dissatisfaction and authorize revenue allowances as needed
Remain calm and alert during emergencies and heavy hotel activity, resolving complications professionally
Research and resolve guest complaints using tact, patience, and effective communication
Plan and implement detailed steps to handle guest issues and ensure compliance with hotel standards
Summon bell service to escort guests to rooms where appropriate
Provide safe deposit box services by escorting guests and managing vault access
Operate facsimile machine and photocopier to send, receive, and copy documents
File and retrieve registration cards and maintain orderly records
Provide guidance for guest and employee safety during emergencies
Maintain familiarity with hotel functions and market property positively to guests
Assist PBX operators or reservations agents as directed by supervisors

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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