Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $30.50
Work Schedule
Fixed Shifts
Benefits
401(k)
401(k) matching
AD&D insurance
Employee assistance program
employee discount
Flexible spending account
Health Insurance
Paid holidays
Life insurance
Paid Time Off
Job Description
Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you in maintaining your well-being too, so that you can live life to the fullest. When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits in which that brings. The ALL Heartists® program is... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service
- Ability to operate hotel front desk systems such as Opera and HotSos
- Strong communication and interpersonal skills
- Ability to handle cash and complete cashiering reports accurately
- Ability to stand and walk for extended periods
- Fluent in English
- Legal authorization to work in the United States
Job Qualifications
- Experience in front desk, hospitality or customer service
- Proficiency with Opera software
- Knowledge of HotSos system
- Familiarity with Micros POS system
- Proficient in using Outlook
- Understanding of the luxury environment
- Knowledge of a foreign language is helpful
- Proficient in MS Word and Excel
- Ability to type at least 60 words per minute
- Able to stand for at least 8 hours a day
- Fluent in English
- Knowledge of French or Spanish is a plus
Job Duties
- Check-in and check-out hotel guests including verifying credit card and identification, secure payment and obtain signed registration card
- Maintain guest confidentiality and security at all times
- Ensure guest methods of payment are in good standing at all times
- Engage guests in public area to direct and answer questions
- Connect with guests during check-in for Cousu-main opportunities
- Perform “Cousu-mains” for guests to hand tailor the guest experience
- Orient guests in the hotel and help them to understand the property and amenities
- Promote and enroll guests into our Loyalty program “Le Club”
- Recognize and highlight benefits for all VIP guests
- Upsell guest rooms and promote all hotel services and events
- Complete daily reports to manage all guest credit card balances and billing
- Complete daily reports for guest requests and room preferences
- Assist in guest problem resolution
- Maintain a cash bank for guest transactions
- Correctly complete all end of day cashiering reports including adjustments, CCP’s, and cash drops
- Input and track all guest requests through the “HOTSOS” program
- Engage in the implementation of all Sofitel Standards in the Front Office
- Exude a professional and luxury demeanor at all times
- PBX phone operations
- Room Service order taking and placing on Micros
- Maintaining the Hotel Business center
- Concierge services
- Lobby duty including greeting and engaging guests
- Assist guest with directions and information in the area
- Assist in keeping public areas tidy at all times
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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