Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $30.50
Work Schedule
Fixed Shifts
Benefits
401(k)
401(k) matching
AD&D insurance
Employee assistance program
employee discount
Flexible spending account
Health Insurance
Paid holidays
Life insurance
Paid Time Off
Job Description
Accor is a leading global hospitality group known for its commitment to care, kindness, and sustainability. With a strong focus on creating exceptional guest experiences, Accor embraces a culture where employees, known as Heartists®, are empowered to make meaningful impacts in their communities. This environment nurtures personal well-being and professional growth, fostering a sense of pride and belonging among its workforce. Being part of the Accor group means enjoying the benefits of the exclusive ALL Heartists® program, which offers preferential rates at hotels worldwide and exclusive discounts on travel, gourmet dining, wellness, shopping, and more. This program enriches the lives... Show More
Job Requirements
- High school diploma or equivalent
- Previous front desk or customer service experience
- Proficient in computer skills including Opera, HotSos, Micros, Outlook, MS Word, and Excel
- Strong communication skills in English
- Ability to stand for extended periods
- Ability to lift or move luggage
- Legally eligible to work in the United States
Job Qualifications
- Front desk, hospitality or customer service experience
- Knowledge of Opera property management system
- Experience with HotSos
- Experience with Micros point of sale system
- Proficiency in Outlook
- Understanding of the luxury environment
- Foreign language skills helpful
- Proficiency in MS Word and Excel
- Ability to type at least 60 wpm
- Ability to stand at least 8 hours a day
- Fluent in English
- Knowledge of French or Spanish language is a plus
Job Duties
- Check-in & check-out hotel guests (verify credit card & identification, secure payment and obtain signed registration card)
- Maintain guest confidentiality and security at all times
- Ensure guest methods of payment are in good standing at all times
- Engage guests in public area to direct and answer questions
- Connect with guests during check-in for Cousu-main opportunities
- Perform "Cousu-mains" for guests (Hand Tailor the Guest Experience)
- Orient guests in the hotel and help them to understand the property and amenities
- Promote and enroll guests into our loyalty program "Le Club"
- Recognize and highlight benefits for all VIP guests
- Upsell guests rooms and promote all hotel services and events
- Complete daily reports to manage all guest credit card balances and billing
- Complete daily reports for guest requests and room preferences
- Assist in guest problem resolution
- Maintain a cash bank for guest transactions
- Correctly complete all end of day cashiering reports including adjustments, CCP's, and cash drops
- Input and track all guest requests through the "HOTSOS" program
- Engage in the implementation of all Sofitel standards in the front office
- Exude a professional and luxury demeanor at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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