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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.00 - $16.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with employer match
Paid Time Off
Life insurance
long term disability
short term disability
Employee assistance program
Referral Bonus Program
Carpool reimbursement
Employee Discounts
Job Description
Paws Up Montana is America’s premier luxury ranch resort, known for its exceptional blend of rustic charm and refined luxury. Nestled in the breathtaking landscapes of Montana, this resort offers an extraordinary experience that combines the beauty of nature with world-class amenities and personalized service. The resort caters to discerning guests seeking an upscale getaway that includes fine dining, outdoor adventures, wellness programs, and thoughtfully curated accommodations. Paws Up Montana is not just a hospitality establishment; it is a community where team members are inspired to bring their best selves to work every day, contributing to a culture grounded in... Show More
Job Requirements
- High school diploma, GED or vocational training or job-related coursework preferred
- minimum 2 years of experience in the hospitality industry, preferably Front Office
- proven experience with Microsoft Office (Outlook, Word, Excel and PowerPoint) and keyboard skills
- ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload
- friendly and professional manner under periods of high demands with guests, team members, and management
Job Qualifications
- High school diploma or GED preferred
- college degree preferred
- minimum 2 years of hospitality experience preferably in Front Office
- proven experience with Microsoft Office including Outlook, Word, Excel, and PowerPoint
- proficient multi-tasking abilities in a fast-paced environment
- friendly and professional manner under pressure
Job Duties
- Uphold resort standards and values consistently
- deliver gracious, unhurried service with empathy and polished diction
- uphold telephone etiquette and maintain resort brand tone
- review and audit all guest folios prior to departure
- present professional demeanor across all communication channels
- engage with guests proactively to fulfill special requests
- take and deliver accurate messages
- transfer calls to appropriate departments
- communicate hotel operations including dining, activities, and transportation
- receive and place In Home Dining orders with menu knowledge
- maintain daily arrivals and departures board
- audit guest waivers and communicate missing waivers
- attend daily stand-up meetings
- confirm activity postings
- check guests in and out using the Property Management System
- understand group resumes and communicate with group guests
- answer calls promptly with brand-consistent greeting
- provide accurate information on resort services
- log and dispatch guest requests across departments
- own request follow-through and confirm guest satisfaction
- maintain awareness of on-property programming and local events
- operate PBX/console and Maestro PMS
- generate call and request reports
- follow emergency call workflows
- protect guest privacy and comply with data security standards
- display professionalism and hospitality at all times
- maintain positive working relationships
- keep a clean and neat appearance
- perform work safely and with quality
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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