Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with employer match
Paid Time Off
Career development opportunities
Life insurance
long term disability
short term disability
Employee assistance program
Referral Bonus Program
Carpool reimbursement
Employee Discounts
Job Description
Paws Up Montana is recognized as America’s premier luxury ranch resort, offering more than just a job – it provides an opportunity to be part of an extraordinary and exclusive hospitality experience. Nestled in the stunning landscapes of Montana, Paws Up offers an unparalleled combination of rustic charm and modern luxury, catering to discerning guests seeking the utmost in comfort, style, and personalized service. The resort embodies the spirit of Montana hospitality through its commitment to authenticity, warmth, and refined professionalism, setting industry standards for luxury resort experiences in the United States.
At Paws Up Montana, employees are m... Show More
At Paws Up Montana, employees are m... Show More
Job Requirements
- High school diploma, GED or vocational training preferred
- minimum 2 years hospitality industry experience, preferably front office
- proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
- ability to multitask and work in fast-paced environment
- excellent communication and interpersonal skills
- professional and friendly demeanor under pressure
- knowledge of PBX and property management systems
- ability to maintain confidentiality and guest privacy
- reliable with strong organizational skills.
Job Qualifications
- High school diploma, GED or vocational training preferred
- minimum 2 years of experience in hospitality, preferably front office
- proven experience with Microsoft Office (Outlook, Word, Excel, PowerPoint)
- proficient multitasking and organization skills in fast-paced environments
- friendly and professional demeanor during high-demand periods
- strong communication skills
- ability to operate PBX and property management systems
- knowledge of resort operations and guest services
- detail-oriented with excellent problem-solving abilities.
Job Duties
- Uphold resort standards and values consistently
- deliver gracious, unhurried service with polished diction and empathy
- maintain telephone etiquette reflecting resort’s positioning
- audit all guest folios prior to departure
- present a polished, professional demeanor across all communication channels
- engage with guests proactively and fulfill special requests
- take and log messages accurately and deliver them to appropriate parties
- transfer calls to appropriate departments
- communicate all hotel operations including dining, activities, and transportation
- receive and place In Home Dining orders with full menu knowledge
- maintain daily arrivals and departures board
- audit guest waivers and communicate missing waivers
- attend daily stand-up meetings
- audit and confirm activity postings
- check guests in and out using Property Management System
- know and understand group resumes and communications
- answer internal and external calls promptly and route accurately
- provide clear, accurate information and ensure timely follow-up
- log and dispatch guest requests across departments and follow through with callbacks
- maintain awareness of on-property programming and local events to enhance guest experience
- operate PBX/console and Maestro PMS to update guest profiles and generate reports
- follow emergency call workflows and monitor alarms
- protect guest privacy and data security
- maintain professionalism and legal, ethical handling of guest transactions
- foster positive working relationships with team
- maintain clean and neat appearance
- perform work safely and with high quality.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink simplifies hospitality hiring.
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