Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with employer match
Paid Time Off
Life insurance
Employee assistance program
Job Description
Paws Up Montana, recognized as America’s premier luxury ranch resort, offers an unparalleled work environment where employees are not just staff but an integral part of a unique and extraordinary experience. Nestled amidst the beautiful landscapes of Montana, the resort embodies authentic luxury blended with the warmth and hospitality characteristic of the region. This prestigious establishment is known for creating personalized, five-star guest experiences that emphasize both comfort and adventure, making it a standout destination for discerning travelers.
At Paws Up Montana, the culture encourages an inspiring connection to nature, excellence in service, and a positive workplace atmosphere that f... Show More
At Paws Up Montana, the culture encourages an inspiring connection to nature, excellence in service, and a positive workplace atmosphere that f... Show More
Job Requirements
- High school diploma or GED
- minimum 2 years hospitality experience
- proficiency in Microsoft Office suite
- ability to multitask and prioritize
- excellent communication and interpersonal skills
- friendly and professional demeanor under pressure
- knowledge of hotel operations and guest services
Job Qualifications
- High school diploma, GED or vocational training preferred college degree
- minimum 2 years of experience in hospitality, preferably front office
- proven experience with Microsoft Office including Outlook, Word, Excel, and PowerPoint
- proficient multitasking skills in fast-paced environments
- friendly and professional manner under high demand
- strong communication and interpersonal skills
Job Duties
- Uphold resort standards and values
- deliver gracious, unhurried service with polished diction and empathy
- uphold telephone etiquette and ensure tone reflects resort positioning
- maintain accuracy of guest folios and resolve discrepancies
- engage with guests on phone and virtually, fulfilling special requests
- transfer calls to appropriate departments
- log and dispatch guest requests across all departments, ensuring completion and guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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