Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Life insurance
short-term disability
Job Description
Paws Up Montana is America’s premier luxury ranch resort, renowned for providing an extraordinary guest experience that combines rustic charm with modern elegance. Founded with a commitment to inspired hospitality, Paws Up Montana offers an exceptional environment where guests are invited to immerse themselves in the natural beauty of Montana while enjoying world-class amenities and personalized service. This esteemed resort is more than just a destination; it is a lifestyle that celebrates the spirit of adventure, comfort, and refinement.
As a part of this exclusive establishment, Paws Up Montana sets itself apart with its dedication to excellence, authentic Montana hos... Show More
As a part of this exclusive establishment, Paws Up Montana sets itself apart with its dedication to excellence, authentic Montana hos... Show More
Job Requirements
- High school diploma or GED
- minimum 2 years of experience in hospitality preferably Front Office
- experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- proficient keyboard skills
- ability to multi-task in a fast-paced environment
- friendly and professional manner under pressure
- ability to maintain organization and prioritize workload
- excellent communication skills
Job Qualifications
- High school diploma or GED
- vocational training or job-related coursework preferred
- minimum 2 years of hospitality experience preferably in Front Office
- proven experience with Microsoft Office including Outlook, Word, Excel, and PowerPoint
- strong keyboarding skills
- ability to multi-task and prioritize in a fast-paced, information-heavy environment
- friendly and professional manner under high-demand situations with guests, team members, and management
- excellent communication skills
- attention to detail
Job Duties
- Uphold resort standards and values
- deliver gracious and unhurried service with polished diction and empathy
- maintain telephone etiquette reflecting the resort's luxury positioning
- review and ensure accuracy of guest folios prior to departure
- audit all guest folios
- present a professional demeanor across communication channels
- engage with guests proactively and fulfill special requests
- log and deliver messages accurately
- transfer calls appropriately
- communicate detailed knowledge of hotel operations including dining, activities, and transportation
- receive and place In Home Dining orders with allergy awareness
- manage arrivals and departures board
- audit guest waivers
- attend daily stand up meetings
- audit and confirm activity postings
- check guests in and out using Property Management System
- manage group resumes and communications
- answer internal and external calls promptly using brand-consistent greeting
- provide clear and accurate information on resort services and local recommendations
- log and dispatch guest requests across departments and follow through to completion with callbacks
- maintain awareness of on-property programming and local events
- operate PBX console and Maestro PMS to update guest profiles
- follow emergency call workflows for medical, security, and fire incidents
- protect guest privacy by verifying identity and ensuring data security
- display consistent professionalism and maintain favorable relationships with team members
- maintain a clean and neat appearance
- perform work safely and to high quality standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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