Front Desk Agent (Part-time/Weekends Only) - Marriott Detroit Metro Airport

Detroit, MI, USA|

Job Overview

Compensation

Type:

Hourly

Rate:

Range $14.00 - $17.00

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible scheduling

Training and development programs

Job Description

Our hotel is a renowned establishment dedicated to providing exceptional hospitality and unforgettable guest experiences. Known for its commitment to excellence, our hotel offers a welcoming atmosphere, modern amenities, and personalized service that caters to both leisure and business travelers. We pride ourselves on maintaining high standards of cleanliness, comfort, and guest satisfaction, making us a preferred choice for visitors seeking quality accommodations and warm hospitality.

We are currently seeking a detail-oriented and customer-focused Front Desk Agent to join our dynamic team. The Front Desk Agent plays a crucial role as the first point of contact for our guests, re... Show More

Job Requirements

High school diploma or equivalent
Previous experience in hospitality or customer service preferred
Strong communication skills
Basic computer literacy
Ability to handle cash transactions accurately
Reliable and punctual
Friendly and professional demeanor
Ability to work flexible shifts including weekends and holidays

Job Qualifications

High school diploma or equivalent
Previous experience in a front desk or customer service role preferred
Strong communication and interpersonal skills
Familiarity with hotel front office systems or similar reservation software
Ability to handle cash and credit transactions accurately
Excellent organizational skills and attention to detail
Ability to work in a fast-paced environment and manage multiple tasks simultaneously

Job Duties

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
Assist in pre-registration and blocking of reservations when necessary
Promptly, accurately and efficiently know how and where to post all charges
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
Review any reservations with special requests and work to block rooms accordingly
Have knowledge of hotel rates, discounts and how to handle each
Have working knowledge of reservations and procedures, including how to take same day reservations
Should be able to take reservations in approximately 2 minutes
Know and follow cancellation procedures and relocation procedures when necessary

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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