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Front Desk Agent (part-time) - Element Tukwila Hotel
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $21.65 - $21.75
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Retirement Plan
Career development opportunities
team events
Job Description
Level5 Hospitality is a dynamic and innovative company specializing in hotel management. They are recognized for uniting a team of diverse experts to establish themselves as a premier hospitality partner committed to excellence and innovation. Level5 Hospitality operates on a unique philosophy termed the L5 lifestyle, which embodies their core values, ethics, mindset, and integrity. This lifestyle is not just a brand but a cultural ethos that drives performance and delivers exceptional, world-class service to their partners and guests. The company prides itself on being high-touch, results-driven, and collaborative, fostering an environment where creativity and innovation thrive. Partnering with Level5... Show More
Job Requirements
- High School diploma
- must be able to remain stationary during shift
- must be able to access and navigate the facility
- work is routine and repetitive and may require strenuous physical exertion including moving objects up to 50lbs
- must adhere to safety requirements by wearing appropriate personal protective equipment
- must be available for part-time shifts typically 3pm-11pm
- must have flexibility including some weekends and holidays
- must have reliable transportation
- must have excellent attendance and punctuality
Job Qualifications
- High School diploma
- work experience as a Front Desk agent preferred
- proficient in Microsoft Office Suite or similar software
- excellent communication and organizational skills
- flexibility with shifts and scheduling
- availability some weekends and/or holidays
- reliable transportation to and from work
- stellar attendance and punctuality
Job Duties
- Perform all check-in and check-out tasks
- operate the front desk according to standard operating procedures and with exceptional guest service
- know emergency procedures and how to respond
- complete daily reports and audit correspondence as required by the shift
- receive and confirm credit cards for validity and acceptability
- welcome guests upon their arrival and assign rooms
- take incoming calls, online and in-person room booking requests, and answer questions about guests' needs involving room rates, available rooms, amenities, and special requests
- communicate with housekeeping to make sure guest rooms are ready
- manage online and phone reservations
- respond to guest complaints in a timely and professional manner
- create incident reports for guest injuries/issues when required
- maintain a high standard of personal appearance and grooming in compliance with dress code policy
- perform other related duties as required or asked by Supervisor
- address visitor questions and requests promptly, courteously, and efficiently
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- practice safe work habits and use the required safety equipment
- perform other related duties as required or assigned by the Supervisor/MOD
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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