Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $21.65 - $21.75
Work Schedule
Fixed Shifts
Benefits
flexible schedule
Employee Discounts
Paid Time Off
Professional development opportunities
collaborative work environment
employee recognition programs
career advancement
Job Description
Level5 Hospitality is a dynamic and innovative hotel management company that brings together a team of diverse experts with a shared commitment to excellence. This company emphasizes a lifestyle founded on values, ethics, mindset, and integrity, striving to create world-class hospitality experiences for both guests and partners. Level5 Hospitality is recognized for its high-touch, results-driven approach, fostering creativity and collaboration in every aspect of its operations. The company aims to deliver extraordinary, bold, and refreshing experiences by continuously leveling up its hospitality standards.
The Front Desk Agent position at the Element Tukwila Hotel, managed by Level5 Hospitality, is a... Show More
The Front Desk Agent position at the Element Tukwila Hotel, managed by Level5 Hospitality, is a... Show More
Job Requirements
- High school diploma
- work experience as a front desk agent preferred
- proficiency in Microsoft Office Suite or similar software
- excellent communication and organizational skills
- flexibility with shifts and scheduling
- availability to work some weekends and/or holidays
- reliable transportation to and from work
- stellar attendance and punctuality
- ability to remain in a stationary position during shift
- ability to access and navigate the facility
- adherence to safety requirements by wearing appropriate personal protective equipment
- ability to move objects weighing up to 50lbs
- availability for part-time shifts typically from 3 pm to 11 pm
- ability to work 8-30 hours per week on average
Job Qualifications
- High school diploma
- work experience as a front desk agent preferred
- proficiency in Microsoft Office Suite or similar software
- excellent communication and organizational skills
- ability to provide Level5 high touch service
- flexibility with shifts and scheduling
- availability to work some weekends and/or holidays
- reliable transportation
- stellar attendance and punctuality
Job Duties
- Perform all check-in and check-out tasks
- operate the front desk according to standard operating procedures and with exceptional guest service
- know emergency procedures and how to respond
- complete daily reports and audit correspondence, as required by the shift
- receive and confirm credit cards for validity and acceptability
- welcome guests upon their arrival and assign rooms
- take incoming calls, online and in-person room booking requests, and answer questions about guests' needs involving room rates, available rooms, amenities, and special requests
- communicate with housekeeping to make sure guest rooms are ready
- manage online and phone reservations
- respond to guest complaints in a timely and professional manner
- create incident reports for guest injuries/issues when required
- maintain a high standard of personal appearance and grooming, including compliance with the dress code policy
- perform other related duties as required or asked by Supervisor
- address visitor questions and requests promptly, courteously, and efficiently
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- practice safe work habits and use required safety equipment
- perform other related duties as required or assigned by the Supervisor/MOD
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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