Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $21.65 - $21.75
Work Schedule
Day Shifts
Fixed Shifts
Benefits
flexible schedule
part-time hours
Professional work environment
opportunities for growth
Employee Discounts
Job Description
Level5 Hospitality is a dynamic and innovative hotel management company known for its commitment to excellence, integrity, and creativity in the hospitality industry. As a powerhouse in hotel management, Level5 Hospitality brings together a diverse team of experts driven by a shared mindset and values that focus on delivering world-class service. The company prides itself on fostering a high-touch, results-driven culture that emphasizes collaboration and innovation to provide extraordinary guest experiences. Level5 Hospitality partners with hotels to elevate their service quality, guest satisfaction, and overall operational excellence, consistently raising industry standards and redefining what it means to provide exceptional hospitality.... Show More
Job Requirements
- High school diploma
- prior work experience as a Front Desk agent preferred
- proficiency in Microsoft Office Suite or similar software
- excellent communication and organizational skills
- flexibility with shifts and scheduling
- must be available some weekends and/or holidays
- must have reliable transportation to and from work
- must have stellar attendance and punctuality
- physical ability to remain stationary during shift
- ability to access and navigate the facility
- adherence to safety requirements and use of personal protective equipment
- ability to move objects weighing up to 50 pounds
Job Qualifications
- High school diploma
- excellent communication and organizational skills
- proficiency in Microsoft Office Suite or similar software
- prior work experience as a Front Desk agent preferred
- ability to provide Level5 High Touch service
- flexibility with shifts and scheduling including availability on some weekends and/or holidays
- reliable transportation
- stellar attendance and punctuality
Job Duties
- Perform all check-in and check-out tasks
- operate the front desk according to standard operating procedures and with exceptional guest service
- know emergency procedures and how to respond
- complete daily reports and audit correspondence as required by the shift
- receive and confirm credit cards for validity and acceptability
- welcome guests upon their arrival and assign rooms
- take incoming calls, online and in-person room booking requests, and answer questions about guests' needs involving room rates, available rooms, amenities, and special requests
- communicate with housekeeping to ensure guest rooms are ready
- manage online and phone reservations
- respond to guest complaints in a timely and professional manner
- create incident reports for guest injuries or issues when required
- maintain a high standard of personal appearance and grooming in compliance with the dress code policy
- perform other related duties as required or asked by Supervisor
- address visitor questions and requests promptly, courteously, and efficiently
- be aware of guest satisfaction scores and work to increase departmental and overall guest satisfaction
- practice safe work habits and use required safety equipment
- perform other related duties as required or assigned by the Supervisor or MOD
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Browse restaurant and hotel jobs on OysterLink.
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