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Job Overview
Employment Type
Full-time
Work Schedule
Night Shifts
Benefits
Employee stock purchase plan
Disability insurance
401(k) matching
Tuition Reimbursement
Paid Time Off
Adoption assistance
Job Description
Hotel Kansas City is a distinguished establishment known for setting the standard in grand hospitality since its opening in late 2020. Located in the historic Kansas City Club Building, this hotel has quickly risen as a premier destination, earning accolades such as being named one of the "Best New Hotels in the World" by Travel + Leisure and securing its position as Kansas City’s newest number one hotel on TripAdvisor. The hotel seamlessly combines Victorian-inspired guest rooms with modern amenities, featuring preserved architectural details like hand-hewn walnut and stained glass windows that create a unique blend of historic charm and... Show More
Job Requirements
- High school diploma or GED equivalency required
- 6-12 months related experience and or training preferred
- Hospitality or customer service experience preferred
- Ability to read and understand English fluently and speak clearly
- Excellent listening and comprehension skills
- Excellent written and oral communication skills
- Ability to effectively deal with customers’ complaints and concerns in a friendly and positive manner
- Ability to work overnight shifts
Job Qualifications
- High school diploma or GED equivalency
- 6-12 months related experience and or training preferred
- Hospitality or customer service experience preferred
- Ability to read and understand English fluently and speak clearly
- Excellent listening and comprehension skills
- Excellent written and oral communication skills
- Ability to effectively deal with customers’ complaints and concerns in a friendly and positive manner
- Ability to work overnight shifts
Job Duties
- Acknowledge and respond appropriately to guest needs and requests
- Report as scheduled and in compliance with uniform standards and appearance
- Comply with the company’s prescribed safety and security policy, procedure and protocol
- Promote an atmosphere of goodwill and service during all guest interaction
- Answer inquiries pertaining to hotel services and directions to the hotel, area shopping, dining and entertainment
- Effectively sell the hotel through prescribed standards for booking reservations
- Stay abreast of hotel selling strategies and any marketing promotions, coupons, and discounts
- Pre-assign rooms taking consideration of special requests or needs
- Register guests and collect valid method of payment while maintaining accurate information on registration
- Prepare and explain charges at time of check out and finalize guest charges
- Transmit and receive messages to guests and other colleagues
- Keep an accurate accounting of all cash, credit card and credit transactions
- Post charges to room folios such as room and tax, food, liquor, telephone, laundry, movies etc.
- Deposit guest valuables in hotel safe or safety deposit box
- Communicate with applicable colleagues any status change to guest rooms, meeting or banquet facilities
- Assist with valet, shuttling guests, baggage handling due to business demands
- Perform other tasks as assigned by the Director of Rooms and Front Desk Manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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