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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $10.00 - $11.00
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Vacation Time
quarterly bonuses
Career advancement opportunities
comprehensive health benefit packages
Paid Time Off
employee perks
Job Description
RAM Hotels is a dynamic and thriving hotel management company headquartered in Columbus, Georgia. Established as a leader in the hospitality industry within corporate America, RAM Hotels has established its presence by managing some of the most renowned midscale hotel brands in key markets primarily across Alabama and Georgia. The company is recognized for its innovative approach to hotel management and a dedication to exceeding guest expectations. The company's commitment to excellence and continuous evolution in the hospitality sector has resulted in a solid reputation for quality service and guest satisfaction. RAM Hotels values its employees not just as company... Show More
Job Requirements
- High-school graduate or equivalent
- One year of work-related experience preferably in customer service or hospitality
- Proficient in MS Word, Excel, and PowerPoint
- Experience in data entry and database management
- Telephone etiquette experience
- Experience with front office equipment
- Flexible to work day, night, and overnight shifts
- Excellent written and oral communication skills
- Excellent organization skills
- Ability to perform repetitive tasks
- Physical ability to walk, sit, and stand during shifts
- Ability to lift up to 40 lbs
Job Qualifications
- High-school graduate or equivalent
- One year of work-related experience preferably in customer service, hotel industry, management, restaurant administration, human resources, legal, educational, training and development, or financial fields
- Proficient in MS Word, Excel, and PowerPoint
- Experience with data entry and database management
- Telephone etiquette experience
- Understanding of hospitality industry preferred
- Previous hospitality industry experience preferred
- Previous experience as guest services agent preferred
- Bilingual communication skills preferred
- Experience with front office equipment
- Excellent written and oral communication skills
- Excellent organization skills
- Ability to perform repetitive tasks
- Physical ability to walk, sit, and stand during scheduled shifts
- Ability to lift up to 40 lbs
- Ability to effectively manage disruptive circumstances with composure
Job Duties
- Serve as concierge to guests including making restaurant reservations, providing directions, recommending area attractions
- Become familiar with property location, room types, rates and services offered by the property
- Review guest reservation status, present options and alternatives, assist guests in making choices, use suggestive selling techniques
- Accommodate guests with registration, assign rooms, generate room cards, assist with special requests, monitor reservations and room status
- Verify guest payment methods, follow credit-check procedures, adhere to cash-handling policies, post charges, manage safe deposit boxes, handle mail and messages
- Input guest information in PMS system, maintain clean front desk area, post purchases, confirm daily logs
- Coordinate with housekeeping and maintenance to ensure updated room status, notify of early check-ins, late check-outs, and special requests
- Adapt to shifting business demands and varying shifts, attend meetings, be aware of daily activities
- Report unusual occurrences to management, understand safety and emergency procedures
- Perform other tasks to meet or exceed guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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