Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Competitive wages
Health Insurance
401K Matching
flexible scheduling
Hotel Room Discounts
Travel Discounts
Employee wellness programs
Job Description
Crescent Hotels & Resorts is a reputable hospitality company dedicated to providing exceptional guest experiences through its team of passionate professionals. Known for valuing their associates as the driving force behind their success, Crescent Hotels & Resorts emphasizes a supportive and inclusive work environment where employees are encouraged to be their true selves. The company invests in its workforce by offering health and wellness programs, comprehensive learning and development initiatives, and attractive travel discounts. At Crescent, the culture is centered around care, belonging, and the celebration of each individual’s growth and achievements. This company exemplifies a commitment to fostering diversity,... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in front desk or customer service role
- Ability to work flexible shifts including days, evenings, and weekends
- Proficiency with computer and point-of-sale systems
- Strong communication skills
- Ability to handle cash and various forms of payment
- Professional and friendly demeanor
- Hilton brand experience preferred
Job Qualifications
- Prior experience as a Front Desk Agent in a hotel or high-volume customer service environment
- Passion for providing excellent customer service
- Ability to handle guest inquiries and complaints effectively
- Excellent computer and communication skills
- Team spirit and ability to work flexible shifts including days, evenings, and weekends
- Knowledge of Hilton brand standards a plus
Job Duties
- Greet guests and complete registration process including inputting and retrieving guest information
- Confirm guest information and room rates
- Select rooms and code electronic keys
- Assist guests with check-out ensuring rooms and services are correctly accounted
- Use point-of-sale system to handle money and process payments including credit, debit, and gift cards
- Convert foreign currency and make change
- Promote hotel services and facilities using up-selling techniques
- Respond to guest inquiries and requests
- Resolve guest complaints and negotiate solutions for guest satisfaction
- Demonstrate thorough knowledge of hotel information including room categories, rates, packages, promotions, and local area
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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