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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $20.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401k
Career Development
Learning and development
Team meal
Job Description
Soho House is a renowned members-only club that combines a vibrant hotel, restaurant, and social space to create a unique, exclusive experience for its community. Known globally, Soho House offers a sophisticated and welcoming environment that caters to creatives, professionals, and guests who seek luxury alongside comfort and convenience. The company prides itself on delivering top-tier hospitality through exceptional service, stylish design, and a curated atmosphere. Soho House operates numerous locations internationally, each featuring amenities including restaurants, bars, gyms, spas, and shared workspaces, all designed to enhance the member and guest experience.
The Front Desk Agent role at ... Show More
The Front Desk Agent role at ... Show More
Job Requirements
- At least 1 year of experience in a similar role or customer service facing position
- Ability to multi-task and manage high-volume phone lines professionally and efficiently
- Proficient in or quick learner of OpenTable, Salesforce, Google Sheets and/or Opera
- Strong problem solving and conflict resolution skills
- Detail oriented and articulate with the ability to multi-task in a fast-paced environment
- Excellent communication skills with the ability to understand and follow written and verbal instructions
- Flexible availability to work nights, weekends and holidays as required
Job Qualifications
- At least 1 year of similar role or customer service / facing role
- Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities
- Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
- Problem solving skills and bring conflict resolution to any anticipated or current matter
- Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
- Strong communication skills and ability to understand and follow written and verbal instructions
- Flexible schedule and ability to work nights, weekends and holiday's (as needed)
Job Duties
- Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property
- Expert in performing all concierge duties as required including, but not limited to
- booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
- Answer incoming emails and inquiries via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
- Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
- Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
- Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience
- Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler
- Team player with general phone etiquette and participate in Daily Shift briefings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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