Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Free room nights
discounted room rates
401K with company match
Paid Time Off
Paid Family Bonding Time
Adoption assistance
Employee stock purchase plan
Retail Discounts
Tuition Reimbursement
Discounted parking
Job Description
Hotel Kansas City is a distinguished establishment in the hospitality sector that sets a high standard for grand hospitality and exceptional guest experiences. Since its opening in late 2020, this hotel has carved out a prestigious place in the market, earning accolades such as being named one of the "Best New Hotels in the World" by Travel + Leisure and securing the top spot as Kansas City's #1 Hotel on TripAdvisor. The hotel beautifully combines Victorian-inspired aesthetics with modern amenities, featuring hand-hewn walnut details, stained glass windows, and multiple standout food and beverage outlets. Located centrally in the historic Kansas... Show More
Job Requirements
- High school diploma or GED equivalency required
- 6-12 months related experience and or training preferred
- Hospitality or customer service experience preferred
- Open availability preferred
- Ability to read and understand English fluently and speak clearly
- Excellent listening and comprehension skills
- Excellent written and oral communication skills
- Ability to effectively deal with customers’ complaints and concerns in a friendly and positive manner
Job Qualifications
- High school diploma or GED equivalency required
- 6-12 months related experience and or training preferred
- Hospitality or customer service experience preferred
- Open availability preferred
- Ability to read and understand English fluently and speak clearly
- Excellent listening and comprehension skills
- Excellent written and oral communication skills
- Ability to effectively deal with customers’ complaints and concerns in a friendly and positive manner
- This involves listening to the nature of the concern, demonstrating empathy with the guests, and providing positive and proactive solutions
Job Duties
- Acknowledge and respond appropriately to guest needs and requests
- Report as scheduled and in compliance with uniform standards and appearance
- Comply with the company’s prescribed safety and security policy, procedure and protocol
- Promote an atmosphere of goodwill and service during all guest interaction
- Answer inquiries pertaining to hotel services and directions to the hotel, area shopping, dining and entertainment
- Effectively sell the hotel through prescribed standards for booking reservations
- Stay abreast of hotel selling strategies and any marketing promotions, coupons, and discounts
- Pre-assign rooms taking consideration of special requests or needs
- Register guests and collect valid method of payment while maintaining accurate information on registration
- Prepare and explain charges at time of check out and finalize guest charges
- Transmit and receive messages to guests and other colleagues
- Keep an accurate accounting of all cash, credit card and credit transactions
- May post charges to room folios such as room and tax, food, liquor, telephone, laundry, movies etc.
- May deposit guest valuables in hotel safe or safety deposit box
- Communicate with applicable colleagues any status change to guest rooms, meeting or banquet facilities
- May assist with valet, shuttling guests, baggage handling due to business demands
- Other tasks as assigned by the Director of Rooms and Front Desk Manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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