Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Professional development opportunities
Job Description
Hotel Kansas City sets the standard for grand hospitality and has been offering an unparalleled guest experience since its opening in late 2020. Recognized as one of the "Best New Hotels in the World" by Travel + Leisure and ranked as Kansas City's number one hotel on TripAdvisor, this distinguished establishment blends Victorian-inspired design with modern amenities in a unique and captivating way. The hotel features meticulously preserved architectural details such as hand-hewn walnut and stained glass windows, while also providing guests with multiple exceptional dining and beverage options. Conveniently located in the historic Kansas City Club Building, Hotel Kansas... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to communicate effectively with guests and colleagues
- Basic computer skills
- Ability to work flexible hours including weekends and holidays
- Strong organizational skills
- Attention to detail
- Ability to remain calm under pressure
Job Qualifications
- High school diploma or equivalent
- Previous experience in a front desk or customer service role preferred
- Strong communication and interpersonal skills
- Ability to handle multiple tasks simultaneously
- Proficiency with reservation and property management systems is a plus
- Strong attention to detail and accuracy
- Ability to maintain a professional appearance and demeanor
- Basic knowledge of hotel services and local area attractions
- Ability to work flexible hours including nights, weekends, and holidays
Job Duties
- Acknowledge and respond appropriately to guest needs and requests
- Reports as scheduled and in compliance with uniform standards and appearance
- Comply with the company's prescribed safety and security policy, procedure and protocol
- Promote an atmosphere of goodwill and service during all guest interaction
- May answer inquiries pertaining to hotel services and directions to the hotel, area shopping, dining and entertainment
- Effectively sell the hotel through prescribed standards for booking reservations
- Stay abreast of hotel selling strategies and any marketing promotions, coupons, and discounts
- Pre-assign rooms taking consideration of special requests or needs
- Register guests and collect valid method of payment while maintaining accurate information on registration
- Prepare and explain charges at time of check out and finalize guest charges
- Transmit and receive messages to guests and other colleagues
- Keep an accurate accounting of all cash, credit card and credit transactions
- May post charges to room folios such as room and tax, food, liquor, telephone, laundry, movies etc
- May deposit guest valuables in hotel safe or safety deposit box
- Communicate with applicable colleagues any status change to guest rooms, meeting or banquet facilities
- May assist with valet, shuttling guests, baggage handling due to business demands
- Other tasks as assigned by the Director of Rooms and Front Desk Manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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