Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.50
Work Schedule
Flexible
Benefits
Free room nights
discounted room rates
401K with company match
Generous Paid Time Off
Paid Family Bonding Time
Adoption assistance
Employee stock purchase plan
Retail Discounts
Tuition Reimbursement Program
Discounted parking
Job Description
Hotel Kansas City is a premier hospitality establishment that has been setting the standard for grand hospitality since its opening in late 2020. This distinguished hotel has quickly carved out a reputation for excellence, earning a spot as one of the “Best New Hotels in the World” by Travel Leisure and securing the position of the number one hotel in Kansas City on TripAdvisor. Housed in the historic Kansas City Club Building, the hotel masterfully blends Victorian-inspired design with modern luxury, featuring hand-hewn walnut accents, stained glass windows, and a host of contemporary amenities. Its central location places guests just... Show More
Job Requirements
- High school diploma or GED equivalency required
- 6-12 months related experience and/or training preferred
- Hospitality or customer service experience preferred
- Open availability preferred
- Ability to read and understand English fluently and speak clearly
- Excellent listening and comprehension skills
- Excellent written and oral communication skills
- Ability to effectively deal with customers' complaints and concerns in a friendly and positive manner
Job Qualifications
- High school diploma or GED equivalency
- 6-12 months related experience and/or training preferred
- Hospitality or customer service experience preferred
- Ability to read and understand English fluently and speak clearly
- Excellent listening and comprehension skills
- Excellent written and oral communication skills
- Ability to effectively deal with customers' complaints and concerns in a friendly and positive manner
Job Duties
- Acknowledge and respond appropriately to guest needs and requests
- Report as scheduled and in compliance with uniform standards and appearance
- Comply with the company’s prescribed safety and security policy, procedure and protocol
- Promote an atmosphere of goodwill and service during all guest interaction
- Answer inquiries pertaining to hotel services, directions, area shopping, dining and entertainment
- Effectively sell the hotel through prescribed standards for booking reservations
- Stay abreast of hotel selling strategies, marketing promotions, coupons, and discounts
- Pre-assign rooms considering special requests or needs
- Register guests and collect valid method of payment while maintaining accurate information on registration
- Prepare and explain charges at time of check out and finalize guest charges
- Transmit and receive messages to guests and other colleagues
- Keep an accurate accounting of all cash, credit card and credit transactions
- Post charges to room folios such as room and tax, food, liquor, telephone, laundry, movies etc.
- Deposit guest valuables in hotel safe or safety deposit box
- Communicate status changes to guest rooms, meeting or banquet facilities
- Assist with valet, shuttling guests, baggage handling due to business demands
- Perform other tasks as assigned by the Director of Rooms and Front Desk Manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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