Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.50 - $15.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Flexible Schedule
Job Description
This opportunity is with a reputable hotel that is committed to providing exceptional guest experiences and accommodating diverse traveler needs. Known for its welcoming atmosphere and attentive customer service, this hotel offers comfortable accommodations for business travelers and tourists alike. It operates with a team-oriented environment designed to maintain the highest standards of hospitality and guest satisfaction. Whether guests are visiting for leisure or business, the hotel focuses on making every stay memorable through personalized service and attention to detail.
The Front Desk Agent position is a pivotal role within this vibrant hotel setting. This individual serves as th... Show More
The Front Desk Agent position is a pivotal role within this vibrant hotel setting. This individual serves as th... Show More
Job Requirements
- High school diploma or equivalent
- At least one year of customer service experience preferred
- Availability to work night, overnight, or day shifts
- Ability to work weekends and holidays
- Strong communication skills
Job Qualifications
- Customer service experience preferred
- Strong written and verbal communication skills
- Good time management and ability to multitask
- Excellent organizational skills and attention to detail
- Ability to creatively solve problems
- Professional appearance
- Flexibility to work in a fast-paced environment
- Bi-lingual ability a plus
Job Duties
- Taking, cancelling, and changing room reservation requests
- Investigating and resolving customer complaints or questions
- Processing guest departures including calculating changes and receiving payments
- Answering telephone calls and relaying messages
- Maintaining an inventory of reservations, vacancies, and room assignments
- Answering inquiries about the hotel and its services through telephone, email, or in person
- Handling wake-up calls and a myriad of other guest requests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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