Job Overview
Employment Type
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
The Cook Hotel is a distinguished establishment located on the renowned Louisiana State University (LSU) campus, offering guests a warm, welcoming environment with an emphasis on comfort and exceptional service. Known for its convenient location and high standard of hospitality, The Cook Hotel attracts a diverse range of visitors including university guests, families, business travelers, and tourists exploring the Baton Rouge area. The hotel prides itself on fostering a friendly yet professional atmosphere, ensuring each guest feels valued and looked after from the moment they arrive until their departure. Equipped with comfortable accommodations and staffed by a dedicated team, The... Show More
Job Requirements
- A high school degree or equivalent is required
- A college degree (or in process) in applicable field: management, operations, communications, hospitality, marketing, or business is preferred
- 1-2 years working in a hotel, resort, or an office environment within the hospitality, communications, or related University experience preferred
- Requires a flexible schedule, including the ability to work evenings, weekends, and holidays
Job Qualifications
- A high school degree or equivalent
- A college degree (or in process) in management, operations, communications, hospitality, marketing, or business is preferred
- 1-2 years working in a hotel, resort, or an office environment within the hospitality, communications, or related University experience preferred
- Oral and written communication skills
- Organization skills
- Customer and client focus
- Stress management and composure
- Thoroughness
Job Duties
- Answers, assists, and directs all incoming telephone calls to appropriate parties in a timely, professional and courteous manner
- Performs related clerical work such as typing, filing, and sorting mail distribution accurately
- Greets and welcomes guests and provides excellent customer service to all guests of the hotel
- Checks in arriving guests, assigns rooms and keys and pays close attention to room availability
- Checks out guests and provides feedback options
- Collects and distributes messages for guests
- Prepares bills and collects payment for visits
- Assists in solving billing discrepancies
- Answers inquiries regarding hotel area and services
- Provides suggestions of places to visit, eat and shop
- Serves as assistant group sales agent taking primary information for group sales blocks, sorting by market and directing to appropriate sales agents
- Assists with booking group reservations by entering rooming lists and payment information
- Cross-trains with Night Audit Manager to serve as relief for that position
- Serves a combination of roles, including as back up to Front Office Manager and Inside Sales/Reservation Manager
- Performs other duties and tasks as may be assigned from time to time by the Supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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